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Aspect Software names new senior vice president of Voxeo
[September 26, 2013]

Aspect Software names new senior vice president of Voxeo

Sep 26, 2013 (MarketLine via COMTEX) -- Aspect Software, a provider of customer interaction management, workforce optimization, and back-office solutions, has announced the appointment of David Herzog as senior vice president and general manager of Voxeo.

In his new role, Herzog leads the Voxeo business unit and its technology and people assets to drive a growth agenda that accelerates Aspect's cloud services and lays the groundwork for future innovative hosted solutions.

Herzog, an 18-year Aspect senior leader, most recently served as senior vice president of Aspect Professional Services (APS), responsible for APS' worldwide capabilities, processes, and people. Prior to that he held the position of vice president of Aspect Professional Services for North America where he led implementation services, solution consulting and innovation, and staff augmentation for Aspect customers. Additionally, he held sales leadership positions in North America and Asia Pacific.

"David's leadership and expertise will help accelerate Aspect's solutions in a market that is undergoing a relationship revolution as consumers shift their interaction with service providers to self-service transactions over wireless devices and across channels wherever and whenever they choose," says Chris Koziol, president & general manager of interaction management at Aspect. "I am confident that with David's dedication and experience, we will continue to build on Aspect and Voxeo's success, and grow the business through our focus on customer obsession and innovation." "I'm excited to be able to drive the execution of our growth strategy for our hosted solutions using the Voxeo platform which has been consistently recognized by industry analysts and our customers as a best-in-class solution," says Herzog. "Our vision is to integrate Aspect's portfolio with Voxeo's platform, technology and infrastructure to deliver best-in-class customer interaction management, workforce optimization, and back-office solutions. Voxeo as well as Aspect customers are bullish about our expanded software as a service capabilities and the promise of an expanded and integrated portfolio." Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

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