TMCnet News

TMC's CUSTOMER Magazine 2012 Product of the Year Award Winners Are Revealed
[February 22, 2013]

TMC's CUSTOMER Magazine 2012 Product of the Year Award Winners Are Revealed

TMCnet News
Norwalk, CT (January 23, 2013) - TMC, a global, integrated media company helping clients build communities in print, in person and online announced today the winners of the TMC's CUSTOMER magazine 2012 Product of the Year Awards. 

The editors of CUSTOMER selected companies to receive the esteemed Product of the Year Awards based on their vision, leadership and diligence. 
'Product of the Year winners represent the best in the customer service industry, having demonstrated a devotion to excellence in enhancing the customer experience and driving growth in the contact center industry through their innovative products and services. I extend congratulations to all our winners and I look forward to seeing their contributions to the industry in 2013,' said Erik Linask, Group Editorial Director, TMC (News - Alert)
'For 15 years, CUSTOMER has recognized the most ground-breaking products through this prestigious award honoring the most deserving companies.  We are proud to honor the greatest achievements in the advancement of customer experience management, CRM and contact center technologies in 2012,' said Rich Tehrani, CEO, TMC. 
'These companies have proven their dedication to quality in solutions that benefit the customers' overall experience as well as ROI for companies that use them,' Tehrani continued.
Below are the winners of the 2012 Product of the Year Award. Winners will also be published in the January/February 2013 issue of TMC's CUSTOMER magazine,
For more information about TMC and TMC's CUSTOMER magazine, please visit
TMC's CUSTOMER magazine 2012 Product of the Year Award Winners
HP Autonomy (News - Alert)
Convergent Employee Scorecard (CEScore)
Customer Engagement Platform v4.0
Impact 360 Workforce Optimization

TMC's CUSTOMER magazine premiered in September 2012 and has become the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. CUSTOMER's tag (News - Alert) line 'Target. Engage. Deliver.' sums up what businesses must do to attract new customers and keep existing customers and will be the primary focus of the magazine.
Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics and big data, ERP, IVR and self service, multi-channel call center, social CRM and other social media solutions, marketing campaign creation, mobile apps, outbound marketing, workforce management, and more. Please visit for more information.
About TMC:
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit
TMC Contact:          
Jan Pierret
Marketing Manager

Edited by Brooke Neuman

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