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Maintenance of information technology software [TendersInfo (India)]
[January 11, 2013]

Maintenance of information technology software [TendersInfo (India)]

(TendersInfo (India) Via Acquire Media NewsEdge) Contract award: Maintenance services and integration solution on the phone ORION Directorate of the Courier Post. Solution "ORION" manages the telephony service trays telesales and customer service La Poste Courrier companies responding to calls of 3634 and allows you to control in real time the activity of said plates. The main features of this solution are: - Routing of customer contacts (phone, fax, mail ...); - Automatic Overflow calls between platforms; - Transfer calls; - Handling mails and fax; - Viewing performance plateaus; - Interfacing with the real-time database called "Lighthouse" is an Internet application based on the Siebel software v7.7; - Interfacing with the real-time application "Comet" used by the Front Telesales; - Dashboard and steering relations centers sale; - Supervisions and real-time statistics; - Logepal; - Campaign Management. La Poste Courrier search provider capable of providing maintenance services and integration solution on the "ORION". The expected benefits are divided into two parts: - Part 1: Maintaining the Genesys software part of the solution "ORION" (excluding hardware and operating systems of the servers provided by Genesys La Poste) comprising mainly the following services: - The establishment of a maintenance support including pre-diagnosis, all interventions necessary to maintain the solution (correction remotely or on site if necessary) the provision and installation of software versions corrective the submission of a report on intervention operations. - Maintenance software package such as the establishment of a Media Access publisher and the provision of new versions of software. - Application maintenance including the implementation of technical assistance activities and functional as well as work study and development of the solution "ORION" for purposes such adaptive or evolutionary qu~étude and implementation of the interconnection Genesys with CallServer Aastra A5000 through converging towards the IP telephony solution. - Part 2: Maintenance of hardware and software PABX part of the solution "ORION" mainly comprising the following services: pre-diagnosis, all actions necessary to maintain equipment (correction remotely or on site if needed), replacement or repair of all parts, provision and installation of software versions, configuration check and restore if necessary, submission of a report on intervention operations. Segment 2 will end once the migration to IP telephony solution as specified above will be effective. These services will be performed primarily at the site of the CIO Mail (Montpellier site) provided, however, that some services may be held on call centers Mail (Bordeaux, Marseille, Lyon, Villeneuve d~Ascq, Valenciennes, Maisons Alfort Rennes, Laval, Champs sur Marne, Saint Die, Niort) or other local La Poste Courrier (such as Saint Quentin en Yvelines or Boulevard Brune, Contractor name : NEXTIRAONE FRANCE Contractor address : 1 rue du Doc Albert Schweitzer 67400 Illkirch Graffenstaden Agency : La Poste direction générale du courrier 111 boulevard Brune Contact point(s): Josiane Vogt 75670 Paris Cedex 14 FRANCE Telephone: +33 467047832 E-mail: country :France (c) 2013 Euclid Infotech Pvt. Ltd. Provided by an company

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