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Converged Technology Professionals Wins ShoreTel Customer Satisfaction Award Two Years in a Row
[December 20, 2012]

Converged Technology Professionals Wins ShoreTel Customer Satisfaction Award Two Years in a Row

Chicago, IL, Dec 20, 2012 ( via COMTEX) -- Converged Technology Professionals, based in Crystal Lake, with offices in Chicago, as well as Milwaukee and Madison, Wis., announced today its recognition by ShoreTel, the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC) as a top partner in Customer Satisfaction for the second time consecutively.

"Converged Technology Professionals' exceptional net promoter score reflects an industry-recognized world-class level of professionalism and customer care in all aspects of the customer experience. It is partners like Converged Technology Professionals that ensure customers are not only satisfied but delighted with ShoreTel products and services," said Bharath Oruganti, Vice President of Global Services for ShoreTel.

The Customer Satisfaction Award includes partners from Asia, Europe, Australia and North America. A third party organization surveyed every installed account from January 2012 through September 2012 and Converged Technology Professionals received the top recognition of customer service score at the partner conference held in November of 2012 in Orlando. ShoreTel and its partners share the same goals including the industry's highest levels of customer satisfaction, ease-of-use for the UC solutions they provide, and low total cost of ownership for customers. ShoreTel's partners are highly trained and specialize in delivering ShoreTel's brilliantly simple solution, coupled with expertise in other disciplines such as LAN, WAN, call center, voice and data application integration, as well as training and support. ShoreTel's channel is filled with many great achievers of high levels of Customer Satisfaction. Less than 10 percent of ShoreTel resellers received this recognition.

"ShoreTel's UC products are without equal for ease of installation and continued support. This allows our team to be effective and efficient in delivering the finest world-class support in our industry. We are elated our customers have awarded us with this distinction," added Eric Peterson, President of Technology for Converged Technology Professionals.

About Converged Technology Professionals Converged Technology Professionals is a nationally-recognized, award-winning UC and mobility solutions provider for ShoreTel, based in the Midwest and serving a wide range of organizations from medium-sized businesses to multi-site large enterprises for their mobility, voice, and data needs. Converged Technology Professional's best-in-class customer service combined with ShoreTel's UC and mobility solutions assist companies within a multitude of vital industries including healthcare, financial services, manufacturing and the public sector meet their constantly-evolving technology needs. The company has a customer base spread over six continents and is one of the fastest growing VARs in the United States with last year's annual sales growth of over 1000%.

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