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innoPath introduces mobileUpdate and activeCare2 in SaaS model
[January 04, 2012]

innoPath introduces mobileUpdate and activeCare2 in SaaS model


Jan 04, 2012 (Datamonitor via COMTEX) -- innoPath Software has announced the availability of its mobileUpdate and activeCare2 solutions in the software as a service, or SaaS, model.

"With Android and iOS devices entering the market at an explosive pace, service providers must act quickly to ensure superior care experiences for mobile consumers, or risk being left behind," said John Fazio, President and CEO of innoPath. "We understand this urgency, and our new SaaS solutions are a perfect fit for carriers and OEMs Simply put, SaaS reduces the commercial risk for our customers, freeing them to accelerate the decision making process and implement our solutions in just a few weeks rather than in many months." According to the company, mobileUpdate is used by mobile operators and device manufacturers to deliver critical fixes and new functionality to millions of devices over-the-air; thus bringing the desktop model of continuous updates now to the mobile world. activeCare2 gives customer care agents a robust dashboard to diagnose and fix smart devices with a single click; thus empowering agents, reducing call escalations, and positively impacting net promoter score (NPS).



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