TMC and SATMAP Present a Webinar on Personal Mapping in Call Centers
NORWALK, Conn. (April 15, 2011) - TMC, a global, integrated media company helping clients build communities in print, in person and online, and SATMAP (News - Alert) announced today a Webinar event, 'Transformational Call Center Results Through Personality Mapping
', live onThursday, May 5, 2011 at 2:00 PM EDT / 11:00 AM PDT.
This complimentary Webinar, sponsored by SATMAP, covers the benefits and features of one of the most innovative trends in new call center technology, Personality Mapping. Personality Mapping is the ability to drive Agent/Customer pairings based on more than their demographic and psychographic attributes resulting in dramatically improved results.
This Webinar event will introduce SATMAP's personality matching, the next generation of call center solutions and the most exciting call center technology in more than a decade. Learn how SATMAP employs a non-linear neural network to align callers and agents in real time based upon personality attributes that optimize call outcomes. SATMAP adds a critical layer of business intelligence to the call routing process and works in conjunction with all existing routing systems and platforms.
SATMAP allows you to take advantage of one of the last remaining large scale efficiencies in your call center - agent personality. Regardless of the industry that you are in or the efficiencies that are the most important to you, SATMAP can put you ahead of the competition. This solution provides measurable results of: up to 10% increases in sales revenue; decreases of approximately 5% in average handle time; while also providing the ability to positively impact first-call-resolution and agent satisfaction; all at the turn of a dial.
You can acquire SATMAP using an extremely attractive revenue share agreement whereby the auditable successes achieved from your deployment results in financial gain for both parties.
Join this informative Webinar on May 5th to learn more about how you can leverage this 'game-changing' technology.
Orlando Hampton (News - Alert), Executive Vice President, Client & Partner Services, SATMAP
Patrick Barnard, Group Managing Editor, TMCnet
Register now for 'Transformational Call Center Results Through Personality Mapping', live onThursday, May 5, 2011 at 2:00 PM EDT / 11:00 AM PDT.
'TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense' said Rich Tehrani, CEO, TMC (News - Alert) (News - Alert). 'Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.'
For more information, please visit www.tmcnet.com.
SATMAP is the world's only provider of neural-network and artificial intelligence based, real-time personality matching technology for call centers. SATMAP auditably enhances millions of interactions each day in diverse consumer-facing industries such as telecommunications, financial services, hospitality, travel, and retail. As a distinct new class of technology, SATMAP integrates with and optimizes existing contact center technology investments such as workforce management, skills based routing, cloud routing, customer relationship management software, voice analytics, call recording, and PBX (News - Alert) telephony. A privately held company, SATMAP has provided personality-based contact center optimization since 2007.
About TMCnet Webinars
TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.
TMCnet Webinars are archived and available On-Demand for up to 18 months.
Companies interested in sponsoring their own Webinar event can contact either Jim Spangenberg (companies beginning A-P or numbers) at 203-852-6800 x211 or by email at JSpangenberg@tmcnet.com; and Joe Fabiano (companies Q-Z) at 203-852-6800 x132 or by email at JFabiano@tmcnet.com.
For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutionsfor a complete listing and further information., INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world's leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk (News - Alert) World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events
For more information about TMC, visit www.tmcnet.com.
Director of Business Development
Edited by Janice McDuffee