2010 TMC Social CRM Award Reveals Winners, Finalist and Honorees
Norwalk, CT (March 24, 2011) - Technology Marketing Corporation (TMC (News - Alert)), a global, integrated media company building communities in-print, online and in-person, announced today winners of the first 2010 TMC Social CRM Award, sponsored by TMC's Customer Interaction Solutions Magazine.
Social CRM or customer relationship management describes the evolution of sales and customer service in the new world of blogs, Facebook, Twitter and other services.
The Internet has empowered consumers while allowing influencers more power than ever in changing purchasing behavior. Just as CRM defined the evolution of sales and service for the past 15 years, social CRM will frame corporate brands, sales, service and perception for many years to come.
The TMC Social CRM Award honors vendors that have demonstrated innovation, unique capabilities, and significant contributions toward enabling and improving social channel interactions.
"Using social media, companies have the ability to not only measure and monitor customer satisfaction in real-time but can actively participate in the daily dialog that shapes their brand perception. Ultimately social media has an impact on sales and satisfaction levels in the market. To recognize and encourage the evolution and advancement of social communications, TMC is proud to announce its First Annual TMC Social CRM Award winners," said Rich Tehrani, CEO, TMC. "Congratulations to the companies who have demonstrated innovation as well as the ability to improve social media communications."
The 2010 TMC Social CRM Award winners, finalists and honorees will be published in the July 2011 issue of Customer Interaction Solutions.
2010 TMC Social CRM Award Winners
Jive SBS 4.5
Parature for Facebook
2010 TMC Social CRM Award Finalists
CDC Pivotal Social CRM
eGain Communications Corp.
PRC, LLC, and Alorica Inc. Company
PRC Social Media Solution
Product Support Solutions (PSS)
2010 TMC Social CRM Award Honorees
Actiontec's "How-to Zone"
Respond for Social Media Teams
Integrated Customer Interactions Management
Jigsaw Data Fusion
NCO Customer Management, Inc.
NCO's Social Media and Networking Initiatives
SAS Social Media Analytics
Stream Global Services
Stream Social Media Solutions
Xactly Incent Express
For more information, please visit www.tmcnet.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world's leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk (News - Alert) World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
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Edited by Jamie Epstein