TMCnet - World's Largest Communications and Technology Community



Call On CRM Integrating ACT! with VoIP Adds Instant Search Features
[January 22, 2009]

Call On CRM Integrating ACT! with VoIP Adds Instant Search Features

SCOTTSDALE, AZ (Jan. 14, 2009) - CRM Integration Systems has expanded the utility of its Call On CRM software by including advanced Web 2.0 integration features with and

Call On CRM (formerly named Call On ACT!) equips businesses and individuals with full phone features within the ACT! contact and customer relationship management (CRM) system using the BroadSoft (News - Alert) VoIP application platform. ACT! is the number-one selling contact and customer management system and Call On CRM is the CRM/VoIP integration solution that offers end users the most features including automatic call logs, call transfer and multi-party conference calls. It recently received the 2008 Product of the Year Award from Customer Interaction Solutions magazine.

The new features give end users the capabilities to quickly lookup information (person, business name, address) by phone number or other methods from within ACT! and create and populate customer records with one click. “With Call On CRM design features -- from the one-click dial to the reverse lookup -- we look to both simplify and add power to the user experience,” said Gavin Stevens, CTO of CRM Integration Systems.
The Call On CRM integration software requires a BroadSoft based phone system and ACT! version 10.0 and up. It adds a Call Control toolbar to ACT! that enables communications with the BroadSoft VoIP application platform to call contacts in the ACT! database. At the basic level, it allows users to place calls directly from ACT! contact records and matches incoming calls with a contact record or creates a new one if no record exists.

Call On CRM is licensed software available on and through select agents and affiliates. Wholesale opportunities for rebranding and reselling are available to telecom carriers. Parties interested in a live demo of Call On CRM or discussing opportunities should call Jean Brule, CEO of CRM Integration Systems, at (602) 295-3390 or (888) 902-7647.
The Call On CRM product was recently renamed to accommodate a variety of CRM/VoIP integrations. The ACT/VoIP integration is the first product in an upcoming line-up of integrations.

CRM Integration Systems is a software engineering company based in Scottsdale, AZ that integrates CRM applications with hosted PBX (News - Alert) telephone systems. The company has formed strategic alliances with both BroadSoft and Sage Software to facilitate product development.

Sherry Brown, Media Relations
(480) 295-3393 or (888) 902-7647

As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments.

[ Back To's Homepage ]

Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2019 Technology Marketing Corporation. All rights reserved | Privacy Policy