2008 Speech Technology Excellence Award Winners Announced by Customer Interaction Solutions Magazine
Norwalk, CT — October 9, 2008 — Technology Marketing Corporation (TMC (News - Alert)) has announced the winners of the Customer Interaction Solutions 2008 Speech Technology Excellence Award. Customer Interaction Solutions magazine has been the leading publication in CRM, call centers and teleservices since 1982.
Covering call center technology for nearly three decades, Customer Interaction Solutions has seen the progression from primitive predictive dialers and recording systems, to full CTI (News - Alert) integration, to IP-PBXs with remote VoIP call center agents.
The 2008 Speech Technology Excellence Award distinguishes companies who have made significant contributions improving speech applications for their clients. Speech technology has become more prevalent in telephony-based applications and in hand-held computers, kiosks and mobile applications.
“Winners of the Speech Technology Excellence Awards have demonstrated to the editors of Customer Interaction Solutions that their products are exemplary in the speech technology industry. These products have proven superior capability and ultimately improved the bottom line for customers,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “With new products and whole new categories of products in the contact center space, it is tough for our readers to keep up with the latest and greatest products and services. The 2008 Speech Technology Excellence Award offers a way to distinguish those companies successfully embracing technologies that give them the competitive edge over contact centers failing to embrace speech solutions.”
The 2008 Speech Technology Excellence Award winners can be found below and in the August issue of Customer Interaction Solutions magazine.
2008 Speech Technology Excellence Award Winners
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries, serving as many as three million unique visitors globally each month according to Webtrends. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic). For more information about TMC, visit www.tmcnet.com.
For more information about TMC, visit www.tmcnet.com.
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Edited by Mae Kowalke