TMCnet News
Packet8 Outlook ToolbarOriginally posted on VoIP & Gadgets Blog, here: http://blog.tmcnet.com/blog/tom-keating/packet8/packet8-outlook-toolbar.asp.
Packet8 launched some new features today, including Virtual Office Outlook Integration. Virtual Office Outlook Integration lets you call your Microsoft Outlook contacts. The way it works is that when placing a call through Microsoft (News - Alert) Outlook, Outlook contacts the Virtual Office server and triggers it to ring the Virtual Office phone on the user's desk.In addition, incoming calls are displayed with screen pops based on your Outlook Contacts and it culls the contact info from any mailbox and any field (Business/Home/Mobile). Outlook Integration also places a button on your Outlook program so you can place calls directly from your address book.
I should point out that the new Packet8 toolbar isn't a new idea. Skype has an Outlook toolbar, but a closer comparison would be with Vonage (News - Alert), who also has an Outlook toolbar called Click-2-Call. The funny thing is that I forgot Vonage had an Outlook toolbar. I was standing by Rich Tehrani's desk talking about the Packet8 Outlook toolbar when he asked if I knew if Vonage has a toolbar. I said I didn't think so, but as a recovering Vonage customer, I wasn't absolutely sure. So we googled it and found that Vonage's Click-2-Call has this capability. Rich joked "It's amazing that they have this feature and they haven't marketed it." Perhaps they do market the Outlook software in the Vonage web-based Dashboard, but since I no longer have Vonage, I can't say one way or the other. All you Vonage users out there - the comment lines are open. |