TMCnet News Helps Better Customer Interactions in the Call Center
[January 23, 2007] Helps Better Customer Interactions in the Call Center

TMCnet Assistant Editor
In a bid to help companies further reduce customer frustration and defection, has announced the release of a new customizable search database that targets CRM and telephony resources.
In the call center, the adoption of IP telephony services has helped to lower costs and CRM solutions have made communicating with callers more successful. Now call centers are in search of technology that takes both of these elements into consideration to help businesses better select the right software to improve customer interactions and keep communications systems up-to-date.

Because poor service experiences in the call center can have a detrimental effect on a company if callers and agents are not able to efficiently communicate, it is important to research and select the right solution. This is where VendorGuru steps in to help simplify this process so agents are not juggling many IT applications at one time while on the call, VendorGuru is providing the new customizable search database for narrowing down a solution in this space.
Earlier this month, made headlines with the announcement that having the right CRM solution in place will help improve customer relationships. Choosing the right solution makes it easier to increase revenues and maintain valuable customers that will ensure future success.
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Want to the learn more about IP Telephony? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. The papers are authored by industry leaders, who, in turn, receive qualified sales leads from interested parties. Check here for the latest in CRM information.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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