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Dimension Data & Banknorth Discuss Call Center Trends and Technology at Maine Telecommunications & Computer Networking Conference
[May 31, 2005]

Dimension Data & Banknorth Discuss Call Center Trends and Technology at Maine Telecommunications & Computer Networking Conference

PORTLAND, Maine, May 31 /PRNewswire/ -- This week at MTUG, Dimension Data and Banknorth to discuss call center trends and technology.
WHAT: This week, at the Telecommunications & Computer Networking
Conference (, members of
the New England telecommunications community will have the
opportunity to attend a joint presentation by Dimension Data, a
global technology company, and Banknorth North America entitled,
"Trends & Technologies: What's Hot & What's Not -- Reorganizing
for Greater Productivity." In addition, Vint Cerf, recipient of
the U.S. National Medal of Technology for co-designing of the
TCP/IP protocols and the architecture of the Internet, will be
the keynote speaker, providing an insider's look at how the
Internet will continue to revolutionize Maine, across the country
and around the world.

Kurt Mey, customer interactive solutions specialist for Dimension
Data North America (, will discuss new
process methodologies and emerging trends for improved contact
center efficiency and increased capabilities. With more than 20
years of industry experience, Mey will provide an overview of the
latest technologies used for call center management based on
survey results of more than 160 companies highlighted in
Dimension Data's "Contact Center Benchmarking Report":

Drawing on his vast call center management experience in both the
newspaper and financial services industries, Jon Cogswell, senior
vice president and manager of direct banking for Banknorth, will
identify and discuss opportunities to optimize call center
productivity. Cogswell will also share best practices for
revitalizing business functions and generating positive, tangible
results in a variety of call center environments.

WHERE: 18th Annual Telecommunications & Computing Networking Conference,
Holiday Inn By the Bay in Portland, ME, sponsored by the Maine
Telecommunications User Group (MTUG), Cisco, Nortel and MCI.

WHEN: This session: Thursday, June 2, 2005, 9:15 a.m. to 10:45 a.m.
Eastern in the York room

Entire Conference: Thursday, June 2, 2005, 7:30 a.m. to 3:30 p.m.

Media Contacts:
Lisa Grimes Matthew Card
Dimension Data SparkSource
(703) 217-2692 (781) 274-6061 x211

About Maine Telecommunications User Group

MTUG advances the understanding of telecommunications throughout Maine, with a focus on business applications and management, technology, security, training and regulatory affairs. MTUG holds monthly meetings from September to April where end users and vendors discuss the application of the latest telecommunications technology in real-life scenarios. MTUG also shares information about regulatory issues, fraud activity and job opportunities with members. For more information, visit MTUG at or contact Marge Stockford, Executive Director, at 207-773-0375 or

About Dimension Data
Dimension Data plc , a specialist IT services and solution provider, helps clients plan, build and support their IT infrastructures. Dimension Data applies its expertise in networking, security, operating environments, storage and contact center technologies and its unique skills in consulting, integration and managed services to create customized client solutions. Please visit or call 866-DIDATA US for more information.
Dimension Data plc

CONTACT: Lisa Grimes of Dimension Data, +1-703-217-2692,; or Matthew Card of SparkSource, +1-781-274-6061ext. 211,

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