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Leading Global Financial Services Firm Selects Intervoice Omvia(R) Voice Framework for Welfare Benefit Inquiry Application
[October 05, 2004]

Leading Global Financial Services Firm Selects Intervoice Omvia(R) Voice Framework for Welfare Benefit Inquiry Application

DALLAS, Oct. 5 /PRNewswire-FirstCall/ -- Intervoice, Inc. , the world leader in converged voice and data solutions, today announced that a leading global financial services firm selected its Omvia(R) Voice Framework to help manage the firm's Electronic Benefits Transfer (EBT) systems on a hosted basis. Welfare recipients in 35 states are issued food-stamp debit cards processed by the financial services firm and can validate current balances and other services with the Voice Extensible Mark-up Language (VoiceXML)-based application from Intervoice. The managed services (MSP) order for the EBT solution is valued at approximately $5 million and will be recognized in equal installments over 30 months, subject to customary cancellation provisions. The EBT solution is targeted to be in service during Summer 2005.

Prior to this new order for the EBT solution, the financial services firm had deployed customer service applications covering a wide range of services such as retail banking, consumer and commercial credit cards, auto loans and brokerage transactions, all of which will continue to be managed and operated by Intervoice as part of its MSP offering. The new order was awarded to Intervoice as a competitive displacement for an existing system within a separate division of the firm new to Intervoice technology. Serving 35 states with this type of welfare benefits generates over 24,000,000 minutes per month of usage and will easily be supported by the award-winning Intervoice Omvia platform. The EBT application features 12 languages and will utilize the Intervoice MSP offering across three different sites.
Through its MSP offering, Intervoice provides global turnkey management and monitoring of network-based services, applications and equipment, with the benefits of offering enterprises and carriers enhanced flexibility, security and reliability. Intervoice's MSP solutions give companies an opportunity to choose from a variety of hosting and connectivity options for the deployment of their voice-enabled customer service applications. In order to serve an organization's unique requirements, systems can be managed within their own environments, in a network co-location facility or at an Intervoice hosting facility.
"We are thrilled to continue providing this leading global financial services firm with our automation technology and operational expertise," said Bob Ritchey, President of Intervoice. "The welfare recipients utilizing this robust application will now have reliable and high-quality access for receiving information about their individual accounts any time, from any place."
It is not unusual for Intervoice to receive a commitment of this size, and the announcement of this commitment, or any commitment, is not indicative of Intervoice revenues for any fiscal reporting period.
About Intervoice
Intervoice, Inc. provides leading enterprises, network operators and developers with the platform, software, applications and services necessary to optimize the customer experience through voice automation solutions. Omvia(R), the open, standards-based Intervoice product suite, offers unparalleled flexibility for advanced multi-media messaging, portal, IVR and payment applications. The Company's two business units focus on enterprise and network markets, providing solutions that improve operational efficiencies, drive revenue and increase customer satisfaction and loyalty. Building on more than 20 years of systems integration and service delivery experience, the Professional Services Agility Suite from Intervoice is designed to provide proven best practices toward design, implementation, and optimization of voice applications. Intervoice systems are proven in more than 23,000 implementations worldwide across all industries including: Ameritrade, Amtrak, Atmos Energy, Citibank, CSX Transportation, MasterCard, O2, Rogers Wireless, SBC, Travelocity, Verizon and Vodafone. A Microsoft Certified Partner and Certified Partner for Learning Solutions, Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa and Asia-Pacific. For more information, visit .
Intervoice, Inc.

CONTACT: Stephanie Leonard of Intervoice, Inc., +1-972-454-8231,

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