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Artisoft Introduces TeleVantage Enterprise Manager
[November 22, 2004]

Artisoft Introduces TeleVantage Enterprise Manager

Empowers remote locations by seamlessly uniting distributed TeleVantage IP-PBXs

Cambridge, MA – November 22, 2004 – Artisoft®, Inc. (OTC: ASFT), a leading provider of software-based IP-PBX and call center products, today unveiled TeleVantage® Enterprise Manager, the newest addition to the TeleVantage product family. TeleVantage Enterprise Manager enables businesses to connect distributed, multi-site locations into a single, unified telephone system. TeleVantage Enterprise Manager will be available in December from Artisoft’s global channel of authorized Solution Providers.

TeleVantage Enterprise Manager unites employees across an entire organization seamlessly, so they can communicate as if they were located in the same building. With TeleVantage Enterprise Manager, businesses with multiple locations can improve employee productivity and office efficiency by:

* Knowing if any fellow employee is on the phone, on vacation or in a meeting, no matter where they are located. TeleVantage Enterprise Manager extends the TeleVantage ViewPoint, the system’s desktop graphical interface, to show the phone and personal status of any remote user. With a single view of the entire organization’s availability, employees can also point and click to camp-on any busy remote extension so they are automatically called back and connected when the extension becomes free.
* Forwarding or sending voice messages to anyone in the enterprise using the phone or TeleVantage ViewPoint. TeleVantage Enterprise Manager automatically distributes voice messages among TeleVantage Servers as needed, and users have access to multi-site distribution lists.
* Identifying and handling VIP calls appropriately, no matter which office location is called. TeleVantage Enterprise Manager automatically configures inter-office call routing over VoIP to eliminate long-distance toll charges between distributed locations.
* Providing centralized IVR applications that can be accessed by any office.

TeleVantage Enterprise Manager reduces the administrative costs of distributed phone systems by automatically configuring and managing connections between TeleVantage servers. TeleVantage Enterprise Manager simplifies administration by:

* Eliminating tedious moves, adds and changes of users, dial plan and inter-office communication settings. With a point and click, administrators can control which information is copied across all servers and which stays local to a specific server. TeleVantage Enterprise Manager automatically configures TeleVantage servers so they can communicate over VoIP and automatically propagates dial plan changes to every Server in the TeleVantage domain.
* Abolishing the need to manually enter another extension or user name by optionally importing and synchronizing users from Microsoft Active Directory. The system’s Active Directory Synchronization Service automatically imports users into TeleVantage and updates user properties as they change in the Active Directory.
* Enabling offices to continue to function even if intra-office networks are interrupted, or if an individual location loses power. TeleVantage Enterprise Manager’s peer-to-peer architecture removes any central point of failure.

“TeleVantage Enterprise Manager enables businesses with multiple offices across town or around the globe to unify their operations into a single, networked organization,” said Lee Schlenger, TeleVantage Product Manager at Artisoft. “Now even more businesses can benefit from the ability of TeleVantage to improve customer service and increase productivity.”

TeleVantage is an open systems IP-PBX that delivers greater functionality, flexibility, and value to small and medium-sized businesses and call centers. The flexible software-based feature set, including intelligent call management, unified messaging, automatic call recording, graphical desktop call control and the comprehensive TeleVantage Call Center, is easy to customize and administer, allowing businesses to dramatically improve customer service and employee productivity. Built on industry standards, including world-class Intel® technologies, TeleVantage eliminates the need for proprietary hardware, enabling it to grow and evolve as business needs change while maintaining a low cost of ownership.

About Artisoft
Artisoft develops innovative business phone systems that dramatically improve employee productivity and customer service. TeleVantage is Artisoft’s open systems IP-PBX that delivers advanced communications capabilities to small and medium-sized businesses and call centers. Artisoft’s InstantOffice® is a distributed communications solution for branch offices and stores. For more information, please call 800-914-9985 or visit

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For more information, contact:
Mary Ellen Quinn
Artisoft, Inc.
617-354-0600 x342
[email protected]

Artisoft, TeleVantage and InstantOffice are registered trademarks of Artisoft Inc. Intel is a registered trademark of Intel Corporation. Other company or product names may be trademarks or registered trademarks of their respective holders.

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