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Alamo Learning Systems Introduces -- Customer Focus
[April 05, 2004]

Alamo Learning Systems Introduces -- Customer Focus

SAN RAMON, Calif. --(Business Wire)-- April 5, 2004 -- Alamo Learning Systems, today announced the introduction of Customer Focus -- a comprehensive system for measuring customer satisfaction. It is designed to specifically meet the requirements of the ISO 9000:2000 standard. As a component of striving for continual improvement, all companies who become registered to standard must measure their level of customer satisfaction.

We're excited to present this new level of service to our clients, announced Guy Hale, Alamo CEO. We've been studying the requirements and the market for several months and have developed a terrific program for companies that need to satisfy these provisions to attain or maintain their ISO certification.

The Customer Focus program delivers two very important benefits to companies, one an in-depth look at how customers view their company and two, documentation on reaching these requirements. Our survey group is experienced in a variety of survey methodologies including telephone, focus groups, mail surveys, face-to-face interviews and Internet.

Our team has the skills to deliver a wide range of efforts depending on what a client needs, continued Mr. Hale. Some companies may need only a minimal survey effort, while others are much more intensive. We will customize our work to fit each client's specific situation.

About Alamo

For more than 27 years, San Ramon, Calif. based Alamo Learning Systems ( has been improving the business processes of companies in a broad range of industries. The management consulting and training firm offers a wide variety of ISO 9000 quality-based consulting services and a comprehensive series of highly-rated instructor-led and eLearning training programs. Alamo is known for its client-centered focus and its ability to adapt to each customer's unique business environment.

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