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XO Communications Ranks as a TMC 2013 Top 50 Teleservices Agencies
[July 16, 2013]

XO Communications Ranks as a TMC 2013 Top 50 Teleservices Agencies

Jul 16, 2013 (Close-Up Media via COMTEX) -- XO Communications has announced that TMC, a global, integrated media company, has honored XO Communications on its Customer 28th Annual Top 50 Teleservices Agencies Ranking.

"We are honored to have TMCnet recognize XO Communications as a Top 50 Teleservices provider for our interactive voice response solutions," said Don MacNeil, chief marketing officer of XO Communications. "This award is a testament to our focus and commitment to operational excellence and delivering robust and intelligent contact center solutions to our customers." The Top 50 Teleservices Agencies Ranking honors the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed during the past year.

"The editors of Customer have ranked XO Communications as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry," said Rich Tehrani, CEO, TMC. "This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies." XO Communications offers a suite of contact center and intelligent voice response solutions that help companies operate more efficient call centers and enhance customer relationships. From services such as Contact Center on Demand that help customers minimize upfront costs and scale as demand grows to solutions that can intelligently route customer service calls to the right agent, XO Communications offers solutions that can support the most demanding contact center needs.

XO Communications is a nationwide provider of IP communications, managed network and hosted IT services for business, large enterprise and wholesale customers.

Customer magazine has been the voice of the call/contact center, CRM and teleservices industries.

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