Worldwide Unified Communications & Collaboration (UC&C) Market Soars in 2020, According to IDC
The worldwide Unified Communications (News - Alert) & Collaboration (UC&C) market grew 29.2% year over year and 7.1% quarter over quarter to $13.1 billion in the fourth quarter of 2020 (4Q20) , according to the International Data Corporation (IDC) Worldwide Quarterly Unified Communications & Collaboration QView. Revenue growth was also up an impressive 24.9% for the full year 2020 to $47.2 billion.
How business was conducted changed dramatically in 2020 due to COVID-19, driving companies of all sizes to consider and adopt scalable, flexible, cloud-based digital technology solutions (e.g., Unified Communications as a Service or UCaaS) as part of their overall integrated UC&C solution. Vendors and service providers also saw exponential growth in the number of video and collaboration end users in 2020. In 2021 and beyond, IDC (News - Alert) expects worldwide UC&C growth will be driven by customers across all business size segments (small, midsize, and large) with interest especially in video, collaboration, UCaaS, mobile applications, and digital transformation (DX) projects.
Some UC&C market specifics include the following:
"In 2020, COVID-19 caused many businesses and organizations to re-think their plans for leveraging digital technologies and accelerated interest in and adoption of solutions such as team collaboration, team messaging, videoconferencing, and UCaaS, among other technologies," said Rich Costello, senior research analyst, Unified Communications and Collaboration at IDC. "In 2021, IDC expects positive growth numbers across these key UC&C segments to continue, albeit at slightly more modest rates."
From a regional perspective, the UC&C market saw positive numbers across the board in 4Q20 and for the full year 2020.
UC&C Company Highlights
The IDC Worldwide Quarterly Unified Communications & Collaboration Qview provides total market size and vendor market share data in an easy-to-use Excel pivot table format that includes. IP Telephony/UC Systems (IP Phones, IP PBX/UC Systems), Enterprise Videoconferencing Systems (Videoconferencing Room Endpoints, Huddle Room Endpoints, Videoconferencing Infrastructure), UC Collaboration, and Managed/Hosted Voice/UCaas (Hosted Voice/Public Cloud UCaaS, Managed Voice/Private Cloud UCaaS). Measurement for the WW UC&C QView is provided in vendor revenue and unit/line/license/seat shipments.
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IDC Tracker products provide accurate and timely market size, vendor share, and forecasts for hundreds of technology markets from more than 100 countries around the globe. Using proprietary tools and research processes, IDC's Trackers are updated on a semiannual, quarterly, and monthly basis. Tracker results are delivered to clients in user-friendly excel deliverables and on-line query tools.
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International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading tech media, data and marketing services company. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter (News - Alert) at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights: http://bit.ly/IDCBlog_Subscribe.
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