[August 11, 2017] |
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Worldwide Customer Care Systems Forecast 2017-2021 - SaaS-Based Customer Care Systems Will Become the Preferred Choice for Communications Service Providers - Research and Markets
The "Customer
Care Systems: Worldwide Forecast 2017-2021" report has been
added to Research and Markets' offering.
The worldwide customer care systems market is forecast to grow from
USD13.9 billion in 2016 to USD14.7 billion in 2021 at a CAGR of 1.2%,
driven by communications service providers' (CSPs') push to increase
customer self-service in the short term and adopting automated
attendants in the long term. Professional services spending will grow,
but revenue from outsourcing operations will decline.
This Forecast Report Provides:
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A detailed, 5-year worldwide forecast for spending in the customer
care systems market, plit into:
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Four application segments: customer relationship management (CRM),
customer interaction, subscriber management and device management
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Two delivery types: product-related and professional services
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Four telecoms services: consumer mobile, consumer fixed, business
mobile, and business fixed
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Eight geographical regions: Central and Eastern Europe (CEE);
developed Asia-Pacific (DVAP), emerging Asia-Pacific (EMAP); Latin
America (LATAM); the Middle East and North Africa (MENA); North
America (NA); Sub-Saharan Africa (SSA) and Western Europe (WE).
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An examination of key market drivers and inhibitors, and how they will
change during the forecast period
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Analysis of the business environment and regional dynamics that will
influence the customer care systems market
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A detailed market definition
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Recommendations for CSPs and vendors.
For more information about this report visit https://www.researchandmarkets.com/research/lrt6v6/customer_care
View source version on businesswire.com: http://www.businesswire.com/news/home/20170811005191/en/
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