United's Tech Innovations Help Travelers Save Time During Record-Setting Thanksgiving Travel Season
This year the airline has launched or enhanced dozens of features in its mobile app, at the airport and onboard its aircraft designed to make travel easier and more efficient for customers
United expects its busiest ever Thanksgiving travel season – with more than 5.9 million people flying during the Thanksgiving travel period
CHICAGO, Nov. 14, 2023 /PRNewswire/ -- United is gearing up for a record-setting Thanksgiving travel season, with more than 5.9 million people expected to fly the airline between Nov. 17-29. Knowing that every minute will count for travelers eager to reunite with loved ones for the holiday, United's customer experience team has been working all year on industry-first innovations that help travelers skip lines, get through security faster, make tight connections and improve the overall travel experience.
"This time of year is all about connecting with family and friends, and we're preparing to help all customers – whether they're a seasoned traveler or once-a-year flier – get to their destinations on time," said Linda Jojo, United's Chief Customer Officer. "Nearly three-quarters of our customers travel with the United mobile app, and they tell us that they like the ability to skip many lines, enjoy prompt personalized service when they need it and appreciate the peace of mind they get from the information on the United app."
Since the start of the year, United has launched or enhanced dozens of new innovations in its mobile app, at its airports and onboard its aircraft to help travelers prepare for their trips – offering more transparency, saving time and reducing stress from booking to departure.
Time-Saving Tools for Day-Of Travel
United's app becomes a traveler's personal concierge with:
Accessible Travel for Everyone
United's accessible solutions better ensure that the flying experience is more inclusive for all customers and can help prepare travelers ahead of flights during times of peak demand. Accessible solutions include:
Accessible digital platforms
Onboard accessibility improvements
At United, Good Leads The Way. With U.S. hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C., United operates the most comprehensive global route network among North American carriers and is now the largest airline in the world as measured by available seat miles. For more about how to join the United team, please visit www.united.com/careers and more information about the company is at www.united.com. United Airlines Holdings, Inc., the parent company of United Airlines, Inc., is traded on the Nasdaq under the symbol "UAL".
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SOURCE United Airlines
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