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Telanetix's AccessLine Division Adds Channel for Contact Center MarketSAN DIEGO and SAN CARLOS, Calif., Nov. 27 /PRNewswire-FirstCall/ -- Telanetix Inc. (BULLETIN BOARD: TNXI) , a leading IP solutions provider offering telepresence and VoIP services to the SMB and SME markets, has signed a two-year network services agreement with Contactual(R), a global provider of on-demand contact center solutions. Telanetix is to provide business phone service connectivity for Contactual's hosted contact center service bundle and its own corporate use. Contactual is a global provider of on-demand contact center solutions. The Contactual OnDemand Contact Center provides robust call center functionality with an innovative Human User Interface. Delivered entirely as a software-as-a-service (SaaS), Contactual services do not require specialized hardware, telecom equipment or up-front capital expenditures. "Contactual uses innovative software solutions, rather than expensive customized hardware to deliver on-demand contact center service to our customers," said Mansour Salame, chairman and CEO of Contactual. "Working with Telanetix's AccessLine division will enable us to supply customers with an underlying, nationwide telephony network for their call center traffic and to extend the reach of our industry-changing technology." Telanetix's AccessLine offers its Business T1 service at a discount of 30 to 40 percent from that of traditional phone companies. The service includes local, long distance, and supports toll free and international calling as well as enhanced features such as fax mailboxes, unified messaging, and follow me services. "Contactual's software offerings align very well with those of our telepresence and VoIP solutions," noted Tom Szabo, chairman and CEO of Telanetix. "We're able to effectively integrate its OnDemand Contact Center into our VoIP offerings, allowing both companies to benefit from the increased market share in the Call Center space." About Telanetix, Inc. Telanetix is a leading internet protocol (IP) solutions provider offering telepresence and voice over IP (VoIP) services to the small-to-medium businesses and enterprise (SMB and SME) markets. By leveraging on ubiquitous network infrastructures, Telanetix's solutions meet the real-world communications demands of its customers. The company's telepresence offering, called Digital Presence(TM), creates fully immersive and interactive meeting environments that incorporate voice, video and data from multiple locations into a single environment at better quality and much lower price than competitors. The AccessLine Division provides VoIP services and gives companies flexible calling solutions at a fraction of the price of traditional telecom providers. Additional information can be found at the Telanetix corporate website, http://www.telanetix.com/ About Contactual Contactual pioneered the use of on-demand contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware and software costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual is a 2007 Best Communication Solution CODiE Awards finalist and a winner of 2006 Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award, TMC Labs' Customer Interaction Magazine 2005 Innovation Award, and a berth in the 2006 Red Herring 100 North America list of the top 100 privately held technology firms. For more information, visit http://www.contactual.com/. Certain statements contained in this press release are "forward-looking statements" within the meaning of applicable federal securities laws, including, without limitation, anything relating or referring to future financial results and plans for future business development activities, and are thus prospective. Forward-looking statements are inherently subject to risks and uncertainties some of which cannot be predicted or quantified based on current expectations. Such risks and uncertainties include, without limitation, the risks and uncertainties set forth from time to time in reports filed by the company with the Securities and Exchange Commission. Although the company believes that the expectations reflected in such forward-looking statements are reasonable, it can give no assurance that such expectations will prove to have been correct. Consequently, future events and actual results could differ materially from those set forth in, contemplated by, or underlying the forward-looking statements contained herein. The companies undertake no obligation to publicly release statements made to reflect events or circumstances after the date hereof. Telanetix Inc. CONTACT: Rick Ono of Telanetix, Inc., +1-858-362-2250,[email protected]; investors, Moriah Shilton of Lippert|Heilshorn &Associates, +1-415-433-3777, [email protected]; or media, Todd Barrish ofDukas PR, +1-212-704-7385, [email protected], both for Telanetix, Inc.; orSasha Nunke of Contactual, +1-650-292-8612, [email protected] Web site: http://www.telanetix.com/http://www.contactual.com/ |