Renault, Kia, DACIA and Mitsubishi Lead European Rankings in 2022 Reputation Score Report
Report analyses over 5 million reviews to underscore the importance of listening to customer feedback in a supply-constrained industry; highlights the service lane as a major opportunity for improving CX
LIVERPOOL, England, Sept. 26, 2022 /PRNewswire/ -- Reputation, the global leader in Reputation Experience Management (RXM), today unveiled findings from its annual automotive industry report, which looks at key industry trends from the past year and ranks the top auto brands and dealer groups. This comes after a year of various macro issues impacting the industry, including inventory challenges due to the global supply chain and rising costs of both new and used vehicles due to inflation.
Analysing 5 million customer reviews, surveying buyers about how they shop for cars and service their vehicles, Reputation found that:
"As the automotive industry continues to navigate a wide variety of changes - especially those related to supply chain and inflation - customer experience is more important than ever," said Anthony Gaskell, Managing Director - EMEA at Reputation. "Automotive industry leaders must rely on feedback from customers in order to close the loop, grow their businesses and create loyal customers. The ranking of the top automotive brands and dealers across the UK and Europe highlights the impact of the Reputation Score across the region, and we are proud to see some of our customers in top spots."
Additionally, Reputation outlines five key trends shaping the automotive industry:
UK/Europe Automotive Rankings:
The 2022 Automotive Reputation Report is now available. For more information on Reputation Score and the Reputation RXM platform, please visit our site at www.reputation.com.
Cybersecurity, Data Breaches and Privacy from a Business Lawyer's Perspective
Fun with FreePBX
Multi-tenant Asterisk on Kubernetes