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Phone.com Launches New Communicator Softphone
[June 19, 2019]

Phone.com Launches New Communicator Softphone


Built in-house by VoIP’s foremost experts on serverless architecture, cloud-based UCaaS platform runs on all Mac and Windows computers and will integrate HD Voice, video collaboration, team messaging, one-click conferencing, call recording, IVR and other business communications Newark, NJ (June 19, 2019) —Phone.com today introduced a completely overhauled version of its Phone.com Communicator softphone, an application for users to easily manage all channels of business communications directly from any Windows or Mac desktop computer or laptop.



For small and medium-sized businesses (SMBs), Phone.com Communicator’ user-centric design provides unfettered visibility to inboxes, address books, call logs, and the industry’s best cloud-based business phone system every time they turn on their computer. The redesigned softphone is free for Phone.com customers.

“Phone.Com Communicator is purpose-built for agility and can transform any desktop into a feature-rich, web-based phone that is as powerful as it is easy-to-use,” said Alon Cohen, EVP and CTO, Phone.com. “Streamlined design simplifies how users make and receive phone calls from any Phone.com number, view voicemails and transcriptions, recent calls list, contacts, and dial-back options.” Serverless architecture, on which the new Phone.com Communicator is built, is inherently scalable, secure and ensures that cloud-based business phone systems are not only highly-available, but also operate at peak performance levels while consuming minimal resources.


For Phone.com’s more than 30,000 business customers across the United States and Canada, Communicator will provide mobility, flexibility and eliminate the need to purchase capital expenditures like costly desktop phones.

The Phone.com brand is synonymous with innovation, which not only reflects year-over-year growth for nine straight years, but also executive leadership’s persona. Having founded the company that made the first ever VoIP phone call, Cohen’s expertise with internet-based telephony is unrivaled.

“Unlike our previous softphone, which was based on a third-party product, Phone.com developed the new Communicator in-house to serve as a platform for ongoing innovation.

Today’s launch is a major milestone in Phone.com’s multi-phased strategic roadmap for a new, streamlined Communication tool that will integrate and allow seamless connectivity from any device or platform, including iOS and Android. Among the additional updates to be announced over the following months are advanced messaging, video meeting rooms (VMRs) and more,” added Cohen.

Investments in advanced cloud infrastructure and next-generation “compute services” like AWS Lambda validate Phone.com’s commitment to empowering small businesses with the advanced communications technology they need to adapt, evolve and compete with large corporations. AWS Lambda allows developers to leverage Phone.com’s set of lightweight APIs to extend UC services into third-party portals, middleware and CRM platforms, and provides the flexibility to create custom integrations for specific workflows.

"When it comes to supporting SMBs, Phone.com does this (adaptability) better than pretty much any hosted provider I know of,” said Jon Arnold, an award-winning, tenured enterprise communications analyst. “Riding with AWS, scale isn’t a problem, and with their team of developers, they can quickly bring new features to market. Phone.com has embraced the API model for driving innovation, bringing programmability to their offering, and offer over 50 customizable features and integrations.” For small businesses, entrepreneurs and innovative enterprises, Phone.com is a comprehensive cloud-based business phone system that offers enterprise-grade, omnichannel unified communications and collaboration (UCaaS) services without requiring any contract. Phone.com’s award-winning UCaaS platform includes HD voice, video conferencing, team messaging, collaboration, follow-me, CRM integration, IVR, queues, fax, audio conferencing and many other contact features.

“Digital transformation is no longer an abstract concept to be considered and dealt with by future generations, but a present-day reality,” said Ari Rabban, CEO, Phone.com. “Business communications must be flexible, scalable and mobile for businesses to be agile, defined as the ability to adapt without sacrificing productivity. The world is changing, as is the way people work. Phone.com Communicator keeps today’s workforce connected without being tied to a single desk or location. Users will be more accessible, more responsive, and more productive than ever before.” For additional information on Communicator or to secure your Business Associate Agreement, please visit www.Phone.com.

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