Mindstream Interactive Releases New 2021 CX Trends Report
COLUMBUS, Ohio, Jan. 5, 2021 /PRNewswire/ -- Mindstream Interactive continues its series of data-driven reports helping marketers deliver a better customer experience (CX) with 2021 Top CX Trends: Things Have Become Personal.
Customers navigating pandemic-related challenges have both adopted and become dependent on digital in an accelerated way; with elevated proficiency comes greater expectations. The new report, featuring proprietary insights along with those from industry sources, serves as a valuable overview for any company seeking success in 2021.
Topics covered in the report include:
At the end of the report, a high-level checklist of next steps is offered.
Mindstream Interactive brings award-winning experience and thought leadership to he report, having partnered with prominent clients like Big Lots, Surescripts, and The UPS Stores on CX initiatives that have had true business impact.
Shelagh Conley, senior strategist and contributing author, says, "This is a critical time, and brands have a unique opportunity to be in tandem with consumer emotional needs. We're in an era where creating stronger relationships is more important than ever. These trends provide marketers with actionable building blocks that can strengthen trust and show customers they matter."
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