TMCnet News
KKH to Implement Oracle Acme Packet SolutionJul 15, 2013 (Close-Up Media via COMTEX) -- KKH, a German health insurance provider, implemented Oracle's Acme Packet Net-Net Enterprise Session Director, enabling Session Initiation Protocol trunking services. In a release, the Company noted that KKH wanted to integrate its contact center with its unified communications infrastructure to help reduce public switched telephone network expenditures as well as improve service agility and security for insurance customers using its contact center. KKH implemented Oracle's Acme Packet Net-Net Enterprise Session Director to optimize performance and reliability by load-balancing SIP traffic and strategically rerouting SIP sessions around equipment or network failures to help improve contact center service quality. "Oracle's Acme Packet Net-Net Enterprise Session Director helped us deploy our SIP trunking service by enabling seamless integration with our Cisco Unified Communications systems and manipulating SIP signaling content as we need it. With Oracle's Acme Packet solution, we took an important step toward creating a more extensible telephony architecture that ensures support for future needs and value-added services, while being more cost efficient than we were with conventional PSTN technology," said Steffen Ninebuck, network system engineer, KKH. "Businesses around the world are implementing SIP trunking services to reduce operating costs and improve business agility. Oracle's Acme Packet Net-Net Enterprise Session Director lets KKH realize all the benefits of SIP trunking, while maintaining the high service levels customers expect from one of Germany's leading health insurance companies," said Bhaskar Gorti, senior vice president and general manager, Oracle Communications. ((Comments on this story may be sent to [email protected])) |