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Global Call Centers IndustryLONDON, June 11, 2018 /PRNewswire/ -- This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. Convergys to Open a New Location in Virginia Marken Introduces Call Center for Patients enrolled in Clinical Trials 8x8 Adds New Capabilities to Virtual Contact Center® Solution Amazon Web Services Introduces Cloud-Based Amazon Connect Service Masergy Introduces Cloud Contact Center Dizzion Forms Partnership with Bright Pattern Genesys® Acquires Interactive Intelligence KKR to Acquire Calabrio Genpact Opens New Operations in Kuala Lumpur Scandic Enters into Agreement with Transcom for Call Center Services Tesco Enters into Strategic Partnership with Capita Anyone Home Opens New Customer Contact Center Empereon-Constar Opens New Call Center of Excellence Alorica Acquires Expert Global Solutions TCN Inc. Introduces New Trade-Up Program for Call Centers WorkFlex Launches On-Demand Contact Center Technology for Optimizing Omni-Channel Workforce Scheduling IBEX Global Starts New Facility in Nicaragua 3CLogic's Call Center Software Deployed at a Global BPO Fusion to Acquire TFB Ameyo Introduces a New Integrated Video Call Center Technology BASF Introduces Call Center Service in Indonesia Acquire BPO Establishes a New Delivery Center in the Dominican Republic REDi Launches Call Center Service for Financial Institutions Ameyo Introduces New Cloud Contact Center Software Sprint to Wind Up Call Center in Rio Rancho Wilmac Enters into a Reseller Agreement for VPI's Contact Center BI, Recording & Workforce Optimization Solutions 8. FOCUS ON SELECT GLOBAL PLAYERS [24]7 Inc. (USA) Alliance Data Systems, Inc. (USA) Alorica, Inc. (USA) Atento (Luxembourg) ATOS S.A. (France) BT Communications (Ireland) Limited (Ireland) Capita Customer Management Limited (UK) Concentrix (USA) Convergys Corp. (USA) Entel Call Center (Chile) EXL Service Holdings, Inc. (USA) Genpact Limited (Bermuda) HCL BPO Services NI Ltd (Ireland) IBEX Global (USA) IBM Global Process Services Pvt. Ltd (India) Plusoft Informatica Ltda (Brazil) Sitel (USA) Sykes Enterprises, Inc. (USA) Tata Consultancy Services Limited (India) Teleperformance SE (France) TTEC Holdings, Inc. (USA) West Corporation (USA) Wipro Ltd (India) 9. GLOBAL MARKET PERSPECTIVE Table 11: World Recent Past, Current & Future Analysis for Call Centers by Geographic Region/ Country - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 12: World Historic Review for Call Centers by Geographic Region/Country - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) Table 13: World 14-Year Perspective for Call Centers by Geographic Region/Country - Percentage Market Share Breakdown for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2011, 2018 and 2024 (includes corresponding Graph/Chart) Table 14: World Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Center and Outsourced Call Center Markets Independently Analyzed in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 15: World Historic Review for Call Centers by Type - In-House Call Center and Outsourced Call Center Markets Independently Analyzed in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) Table 16: World 14-Year Perspective for Call Centers by Type - Percentage Market Share Breakdown for In-House Call Center and Outsourced Call Center Markets for Years 2011, 2018 and 2024 (includes corresponding Graph/Chart) III. MARKET 1. THE UNITED STATES A.Market Analysis Current & Future Analysis Table 17: US Call Centers Market (2017) - Top 10 Metro Areas Ranked by Call Center Employment (includes corresponding Graph/Chart) Leading Players Table 18: Call Centers Market in the United States (2016): Breakdown of Market Share by Select Players (includes corresponding Graph/Chart) Key Technology Trends Vertical Market Trends Drive Market Growth Table 19: US Call Centers Market (2017): Percentage Breakdown of Call Center Spending by Vertical Industry (includes corresponding Graph/Chart) Outsourcing by Sector Proximity to Headquarters: Prime Consideration for Site Selection Call Centers: A Major Employer Table 20: US Outsourced Call Centers Market (2017): Percentage Breakdown of Expenditure by Type of Services Offered (includes corresponding Graph/Chart) Demand for US-based Call Centers on Rise Hosted Contact Center Solutions Gain Traction Workforce Management Software Finds More Takers Regulations and Issues New Bill to Safeguard Call Center Jobs US vs. Europe - Safe Harbor and Effect on Call Centers Safe Harbor - What it Entails Privacy Protection Policies - The Trans- Atlantic Divide DNC Registery Federal Laws Prohibits Sale of Consumer Health Data Strategic Corporate Developments Key Players B.Market Analytics Table 21: US Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 22: US Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 2. CANADA A.Market Analysis Current & Future Analysis Market Overview Strategic Corporate Development B.Market Analytics Table 23: Canadian Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 24: Canadian Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 3. JAPAN A.Market Analysis Current & Future Analysis Market Overview B.Market Analytics Table 25: Japanese Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 26: Japanese Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 4. EUROPE A.Market Analysis Current & Future Analysis Market Overview Ireland, the Netherlands and the UK: High-Profile Locations Alternate Regional Destinations Rise in Internet and e-Commerce Spells Growth for Web-based Call Centers Banking & Financial Services: The Key Vertical for Call Centers B.Market Analytics Table 27: European Recent Past, Current & Future Analysis for Call Centers by Geographic Region/Country - France, Germany, Italy, UK, Spain, Russia, Ireland, The Netherlands, Sweden and Rest of Europe Markets Independently Analyzed in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 28: European Historic Review for Call Centers by Geographic Region/Country - France, Germany, Italy, UK, Spain, Russia, Ireland, The Netherlands, Sweden and Rest of Europe Markets Independently Analyzed in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) Table 29: European 14-Year Perspective for Call Centers by Geographic Region/Country - Percentage Market Share Breakdown for France, Germany, Italy, UK, Spain, Russia, Ireland, The Netherlands, Sweden and Rest of Europe Markets for Years 2011, 2018 and 2024 (includes corresponding Graph/Chart) 4a. FRANCE A.Market Analysis Current & Future Analysis Overview Banking & Finance Sector Drives Growth Table 30: French Call Centers Market (2017): Percentage Breakdown of Call Center Spending by Vertical Industry (includes corresponding Graph/Chart) Key Players B.Market Analytics Table 31: French Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 32: French Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 4b. GERMANY A.Market Analysis Current & Future Analysis Market Overview Key Market Drivers Exceptionally High Standards of Customer Service Availability of Skilled and Relatively Low Cost Labor Key Market Barriers Stringent Regulatory Norms Set Up High Entry Barriers Stringent Labor Laws Restrict Rapid Growth B.Market Analytics Table 33: German Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 34: German Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 4c. ITALY A.Market Analysis Current & Future Analysis Market Overview B.Market Analytics Table 35: Italian Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 36: Italian Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 4d. THE UNITED KINGDOM A.Market Analysis Current & Future Analysis A Key Call Center Market UK Companies Revert to Domestic Call Centers Strategic Corporate Development Key Player B.Market Analytics Table 37: UK Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 38: UK Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 4e. SPAIN A.Market Analysis Current & Future Analysis Market Overview B.Market Analytics Table 39: Spanish Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 40: Spanish Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 4f. RUSSIA A.Market Analysis Current & Future Analysis B.Market Analytics Table 41: Russian Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 42: Russian Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 4g. THE NETHERLANDS A.Market Analysis Current & Future Analysis A Mature Call Center Market Multilingual Workforce with a Diverse Cultural Background Availability of Qualified Labor Relatively Low Labor and Operational Costs Hassle-free Legal & Regulatory Framework B.Market Analytics Table 43: The Netherlands Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 44: The Netherlands Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 4h. IRELAND A.Market Analysis Current & Future Analysis A Leading European Call Center Market Large Educated Workforce Key Players B.Market Analytics Table 45: Irish Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 46: Irish Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 4i. SWEDEN A.Market Analysis Current & Future Analysis An Evolving European Call Center Market B.Market Analytics Table 47: Swedish Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 48: Swedish Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 4j. REST OF EUROPE A.Market Analysis Current & Future Analysis Major Regional Markets Belgium Denmark Norway Hungary Austria Finland Poland Czech Republic Turkey Strategic Corporate Developments Key Player B.Market Analytics Table 49: Rest of Europe Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 50: Rest of Europe Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 5. ASIA-PACIFIC A.Market Analysis Current & Future Analysis The Offshore Call Center Hub Low Labor and Operational Costs Remain Trump Cards Offshore Outsourcing Services: A Huge and Expanding Market On the Move from "Offshore" to "Onshore" Transforming Technologies Drive Market Growth B.Market Analytics Table 51: Asia-Pacific Recent Past, Current & Future Analysis for Call Centers by Geographic Region/Country - Australia, China, India, Philippines, Singapore, and Rest of Asia-Pacific Markets Independently Analyzed in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 52: Asia-Pacific Historic Review for Call Centers by Geographic Region/Country - Australia, China, India, Philippines, Singapore, and Rest of Asia-Pacific Markets Independently Analyzed in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) Table 53: Asia-Pacific 14-Year Perspective for Call Centers by Geographic Region/Country - Percentage Market Share Breakdown for Australia, China, India, Philippines, Singapore, and Rest of Asia-Pacific Markets for Years 2011, 2018 and 2024 (includes corresponding Graph/Chart) 5a. AUSTRALIA A.Market Analysis Current & Future Analysis Market Overview Market Drivers Well-Educated High Caliber Workforce Ideal location for 24/7 Call Center Services Outsourced Call Center Industry B.Market Analytics Table 54: Australian Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 55: Australian Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 5b. CHINA A.Market Analysis Current & Future Analysis Market Overview B.Market Analytics Table 56: Chinese Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 57: Chinese Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 5c. INDIA A.Market Analysis Current & Future Analysis Noteworthy Growth Drivers & Issues Large Educated English-Speaking Work Pool Availability of Technical-savvy Labor Relatively Low Labor and Operational Costs Advantageous Time Zone for 24/7 Operations Government Initiatives Market Sees Rise in Impact Sourcing Strategic Corporate Developments Key Players B.Market Analytics Table 58: Indian Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 59: Indian Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 5d. PHILIPPINES A.Market Analysis Current & Future Analysis A Fast Growing Call Center Market BPO: A Natural Choice for Filipinos Companies Scour Non-Urban Locations for Call Centers B.Market Analytics Table 60: The Philippines Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 61: The Philippines Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 5e. SINGAPORE A.Market Analysis Current & Future Analysis Market Overview B.Market Analytics Table 62: Singapore Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 63: Singapore Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 5f. REST OF ASIA-PACIFIC A.Market Analysis Current & Future Analysis Major Regional Market Malaysia Strategic Corporate Developments B.Market Analytics Table 64: Rest of Asia-Pacific Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 65: Rest of Asia-Pacific Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 6. LATIN AMERICA A.Market Analysis Current & Future Analysis A Growing Call Center Market Table 66: Latin American Call Centers Market (2015): Percentage Breakdown of Number of Call Centers by Country (includes corresponding Graph/Chart) B.Market Analytics Table 67: Latin American Recent Past, Current & Future Analysis for Call Centers by Geographic Region/Country - Brazil, Mexico and Rest of Latin American Markets Independently Analyzed in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 68: Latin American Historic Review for Call Centers by Geographic Region/Country - Brazil, Mexico and Rest of Latin American Markets Independently Analyzed in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) Table 69: Latin American 14-Year Perspective for Call Centers by Geographic Region/Country - Percentage Market Share Breakdown for Brazil, Mexico and Rest of Latin American Markets for Years 2011, 2018 and 2024 (includes corresponding Graph/Chart) 6a. BRAZIL A.Market Analysis Current & Future Analysis Changing Structure of Contact Center Industry Key Statistical Findings: Table 70: Brazilian Outsourced Call Center Market (2015): Percentage Breakdown of Call Center Spending by Vertical Industry (includes corresponding Graph/Chart) Key Player B.Market Analytics Table 71: Brazilian Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 72: Brazilian Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 6b. MEXICO A.Market Analysis Current & Future Analysis High Growth Demands Better Infrastructure In Place B.Market Analytics Table 73: Mexican Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 74: Mexican Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 6c. REST OF LATIN AMERICA A.Market Analysis Current & Future Analysis Major Regional Markets Caribbean: An Emerging Call Center Destination Multilingual Skills and Low Employment Costs Attract Global Players Jamaica: Preferred Call Center Outsourcing Destination Argentina Chile Strategic Corporate Developments Key Player B.Market Analytics Table 75: Rest of Latin America Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 76: Rest of Latin America Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) 7. REST OF WORLD A.Market Analysis Current & Future Analysis South Africa: A Key Regional Market Table 77: South African Call Centers Market (2016): Percentage Breakdown of Call Center Spending by Vertical Sector (includes corresponding Graph/Chart) Dubai: The Call Center Oasis B.Market Analytics Table 78: Rest of World Recent Past, Current & Future Analysis for Call Centers Market in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart) Table 79: Rest of World Historic Review for Call Centers Market in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart) IV. COMPETITIVE LANDSCAPE Total Companies Profiled: 135 (including Divisions/Subsidiaries - 146) The United States (66) Canada (3) Japan (3) Europe (26) - France (5) - Germany (1) - The United Kingdom (8) - Spain (1) - Rest of Europe (11) Asia-Pacific (Excluding Japan) (37) Middle East (3) Latin America (7) Africa (1) Download the full report: https://www.reportbuyer.com/product/87286 About Reportbuyer Reportbuyer is a leading industry intelligence solution that provides all market research reports from top publishers For more information: Sarah Smith Research Advisor at Reportbuyer.com Email: [email protected] Tel: +1 (718) 213 4904 Website: www.reportbuyer.com View original content:http://www.prnewswire.com/news-releases/global-call-centers-industry-300664227.html SOURCE ReportBuyer |