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Global Call Center AI Markets, 2019-2024 - Increasing Adoption of AI-Enabled Chatbots, Increasing Preference for Omnichannel Communication with CustomersDUBLIN, Feb. 13, 2020 /PRNewswire/ -- The "Call Center AI Market Research Report: By Component, Deployment, Technology, Industry, Geographical Outlook - Global Industry Trends and Growth Forecast to 2024" report has been added to ResearchAndMarkets.com's offering.  In 2018, the global call center artificial intelligence (AI) market reached a value of $914.5 million and is expected to generate $2,990.1 million in 2024, witnessing a 22.6% CAGR during the forecast period (2019-2024). Key Topics Covered Chapter 1. Research Background 1.1 Research Objectives 1.2 Market Definition 1.3 Research Scope 1.3.1 Market Segmentation by Component 1.3.2 Market Segmentation by Deployment 1.3.3 Market Segmentation by Technology 1.3.4 Market Segmentation by Industry 1.3.5 Market Segmentation by Region 1.3.6 Analysis Period 1.3.7 Market Data Reporting Unit 1.3.7.1 Value 1.4 Key Stakeholders Chapter 2. Research Methodology Chapter 3. Executive Summary Chapter 4. Introduction 4.1 Definition of Market Segments 4.1.1 By Component 4.1.1.1 Solutions 4.1.1.1.1 Chatbot 4.1.1.1.2 IVA 4.1.1.1.3 Intelligent IVR System 4.1.1.2 Services 4.1.1.2.1 Professional 4.1.1.2.2 Managed 4.1.2 By Deployment 4.1.2.1 Cloud 4.1.2.2 On-Premises 4.1.3 By Industry 4.1.3.1 BFSI 4.1.3.2 Retail and E-commerce 4.1.3.3 Healthcare 4.1.3.4 Telecom 4.1.3.5 Media and Entertainment 4.1.3.6 Others 4.1.4 By Technology 4.1.4.1 NLP 4.1.4.2 Machine Learning 4.1.4.3 ASR 4.1.4.4 Others 4.2 Value Chain Analysis 4.3 Market Dynamics 4.3.1 Trends 4.3.1.1 Growing use of AI solutions 4.3.1.2 Increasing adoption of AI enabled chatbots 4.3.1.3 Increasing preference for omnichannel communication with customers 4.3.2 Drivers 4.3.2.1 Utilization of AI for enhanced customer support services 4.3.2.2 Large presence of call centers 4.3.2.3 AI facilitates 24X7 availability and timely assistance 4.3.2.4 Impact analysis of drivers on market forecast 4.3.3 Restraints 4.3.3.1 Security and ethical concerns 4.3.3.2 Limited scope of resolution 4.3.3.3 Impact analysis of restraints on market forecast 4.3.4 Opportunities 4.3.4.1 Automating the customer service process in call centers 4.4 Porter's Five Forces Analysis Chapter 5. Global Market Size and Forecast 5.1 By Component 5.1.1 Solutions, by Type 5.1.2 Services, by Type 5.2 By Deployment 5.3 By Technology 5.4 By Industry 5.5 By Region Chapter 6. North America Market Size and Forecast Chapter 7. Europe Market Size and Forecast Chapter 8. APAC Market Size and Forecast Chapter 9. LATAM Market Size and Forecast Chapter 10. MEA Market Size and Forecast Chapter 11. Competitive Landscape 11.1 List of Key Players and Their Offerings 11.2 Competitive Analysis of Key Players 11.3 Competitive Benchmarking of Key Players 11.4 Recent Activities of Major Players 11.5 Strategic Developments of Key Players 11.5.1 Product Launches 11.5.2 Partnerships 11.5.3 Client Wins 11.5.4 Other Developments Chapter 12. Company Profiles 12.1 Zendesk Inc. 12.1.1 Business Overview 12.1.2 Product and Service Offerings 12.1.3 Key Financial Summary 12.2 International Business Machines Corporation 12.3 Talkdesk Inc. 12.4 Five9 Inc. 12.5 Microsoft Corporation 12.6 Haptik Inc. 12.7 Nuance Communications Inc. 12.8 Oracle Corporation 12.9 SAP SE 12.10 Google LLC For more information about this report visit https://www.researchandmarkets.com/r/h81b27 Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research. Media Contact: Research and Markets SOURCE Research and Markets 
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