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FCC Releases Do-Not-Call Update Report
[September 19, 2005]

FCC Releases Do-Not-Call Update Report

By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions
For anyone touched by the Teleservices Sales Rule, and particularly the federal do-not-call restrictions, it's vital to keep up with the changing nature of the legislation and the incidents that have transpired based on interpretation of the Rule.

This week, the Federal Communications Commission (FCC) has released its "Annual Report on the National DNC registry". Items covered include the effectiveness of the DNC registry, as well as detailed information regarding the enforcement actions undertaken by the FCC.

The report states that, "While it is difficult to measure the effectiveness of the registry, we believe the number of telephone numbers added to the registry and the FCC’s experience in both helping to ensure compliance with the registry and in enforcing the do-not-call rules are strong indicators that the registry has been successful in curbing the number of unwanted telemarketing calls. As noted…the registry now includes over 88 million telephone numbers."
Highlights of the update:
  • In a survey released in February of 2004, Harris Interactive found that 92 percent of those who signed up for the registry had fewer telemarketing calls, and 25 percent of those registered indicated they had received no telemarketing calls since signing up.
  • In a recent study by the Government Accountability Office (GAO), by December 11, 2004, just over 675,000 complaints had been filed directly with the do-not-call registry since the FCC and FTC began accepting complaints in October 2003.  
  • As of the end of fiscal year 2004, 17 of 25 states that maintain their own do-not-call lists had downloaded into the national registry the telephone numbers of consumers on their do-not-call lists.
  • As of September 30, 2004, the Commission had initiated 93 investigations into companies against whom allegations of unlawfully calling consumers on the national registry had been made.  In addition, the Commission had issued 15 citations for violations of the national registry and entered into two consent decrees settling investigations of alleged violations of the national registry. 
Tracey Schelmetic is editorial director for CUSTOMER INTER@CTION Solutions. For more articles by Tracey Schelmetic, please visit the archives.

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