Dialpad and Zoho Partner to Enhance CRM Functionality for Customers of All Sizes
Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its integration with Zoho (News - Alert) CRM, an award-winning CRM that powers 250,000+ businesses worldwide. The Dialpad® cloud-native communications platform is the one place for a truly Unified Communications (News - Alert) as a Service (TrueCaaS™) experience, reducing app overload and streamlining the way people work. The Dialpad-Zoho integration improves operational efficiency through automation, eliminating manual tasks and switching between applications to boost agent productivity.
"As Dialpad builds on its TrueCaaS vision, product integrations are key to our success by quickly filling specific needs for customers. We are thrilled to make it easier for Zoho CRM customers across 180 countries to leverage Dialpad" said Bridget Silvi, Director of Strategic Alliances at Dialpad. "This integration is just the beginning of our partnership with Zoho and we are excited to provide additional functionality for Dialpad + Zoho CRM customers."
Dialpad helps companies simplify business communications and collaboration with a TrueCaaS solution delivered through a single pane of glass, and customer engagement all on one cohesive platform with AI at its core. Zoho CRM is an ideal complementary integration with Dialpad's unified approach, acting as a single repository to bring sales, marketing, and customer support activities together and streamlining processes, policies, and people in one platform. Through the native integration, Dialpad and Zoho CRM are simplifying how data is used to inform customer interactions. Beyond reducing app-switching and creating a more unified communications experience that gives agents just one app to tap, the Dialpad-Zoho integration allows customers to:
"High-performing sales teams don't just have the right talentbut also the right tools that bring in valuable context for better customer conversations and conversions," said Anand Nergunam, VP Revenue Growth at Zoho. "This partnership is a step towards helping our mutual users with an integrated experience that makes sales conversations more personalized and effective."
Dialpad is the global leader in AI communications for business, transforming how the world works together. Dialpad customers benefit from truly unified business and customer communications, including a cloud business phone system, text and team messaging, video meetings, and the world's most advanced AI Contact Center - all in one beautiful app. More than 7,000 innovative brands and millions of people use Dialpad to connect their teams from anywhere, including Motorola Solutions, Netflix, T-Mobile (News - Alert), Twitter, Uber and WeWork. Visit www.dialpad.com for more information and to request a demo.
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