COVID-19 Impact Survey Shows Surge in Consumer Demand for Digital Care Navigation and Delivery Post-Pandemic
Kyruus today announced findings from a new survey of 1,000 people examining the impact of the COVID-19 pandemic on patient access experiences and preferences. The findings, published in the Patient Access Preferences Report: The Pandemic's Lasting Impact, revealed that over 50% of respondents delayed some sort of care during the pandemic and, as people resume care in the coming months, the majority will seek a hybrid of virtual and in-person options. The full findings indicate that the pandemic has permanently elevated consumer prioritization of convenience and flexibility in both care access and delivery.
As the pandemic took hold, healthcare organizations quickly expanded their digitally-enabled access and delivery options, offering patients new ways to obtain care, such as virtual visits, alongside greater self-service capabilities like online scheduling. Patients embraced these options and the survey results signal that their experiences have led to a lasting mindset shift around access - suggesting that organizations that continue offering flexibility around booking and obtaining care will be in the best position to attract and retain patients.
Notable findings include:
Kyruus conducted the survey of 1,000 people, spanning ages 18 to 65-plus, through Wakefield Research in March 2021.
Download the Patient Access Preferences Report at: kyruus.com/patient-access-post-pandemic-report
Kyruus helps healthcare organizations connect people with the right care across their key access points. The company's industry-defining provider search and scheduling platform enables leading health systems, hospitals, and medical groups nationwide - spanning more than 300,000 providers - to attract and retain patients with a modern and consistent access experience. Robust provider data management forms the foundation of the platform, helping people find the right providers and care settings for their needs based on rich, system-wide information. To extend its impact on care navigation, Kyruus acquired HealthSparq in 2021 to bridge payer and provider access channels like never before. For more on why A Better Match Means Better Care®, visit www.kyruus.com.