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COPC Inc. to Offer Six Sigma Training in Orlando in September
[July 17, 2013]

COPC Inc. to Offer Six Sigma Training in Orlando in September

WINTER PARK, Fla. --(Business Wire)--

COPC (News - Alert) Inc., a global consulting, training and certification company that helps organizations improve the performance of their contact centers, BPOs or other types of customer operations, announces it is offering COPC® Lean Six Sigma for Contact Centers in Orlando, FL, September 24-27, 2013. Go here for more information about this training.

This public training is based on the same course that COPC Inc. provides to their consulting clients, teaching proven Lean Six Sigma methods to drive significant and sustainable improvements in a contact center or business process outsourcing (BPO) operation. Participants will review practical examples from contact centers and BPOs and directly apply these techniques to their own organization's data. This course is designed for key contributors, front-line management, those in continuous improvement roles, and ix Sigma project managers.

"Many of our clients in North America were requesting that we hold a public version of our Six Sigma training class, so we are making this highly regarded course available in a three-day session. Unlike other classes in the industry, our training is hands on and focused specifically for customer operations environments. There really is nothing else like it," said Cliff Moore, cofounder and chairman of COPC Inc.

Class participants will learn the most important metrics to measure and how to calculate them; how to use DMAIC methodology to drive improvements in a customer operation; and various Six Sigma tools and techniques applied to their own data for immediate applicability.

For more information about COPC Lean Six Sigma for Contact Centers, email or call Leslie Duncan at or 407.761.4438. Participants can also register online for the class here.

About COPC Inc.

Since 1996, COPC Inc. ( has provided consulting services and training to help companies improve revenue, reduce costs, and increase customer satisfaction in operations that support the customer experience. COPC Inc.'s main offering is performance improvement services for customer contact centers, including in-house and outsourced, as well as vendor management organizations. The foundation of all COPC Inc. work is the COPC® Family of Standards, a collection of the most prestigious and rigorous performance management systems for the customer contact industry. COPC Inc. is privately held with headquarters in Winter Park, Florida, U.S., and with operations in Europe, Asia Pacific, Latin America, India and Japan.

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