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Contact Center Market Opportunities for UC Solutions: 2018 report Based on 2017 Survey of IT Decision MakersDUBLIN, June 7, 2018 /PRNewswire/ -- The "Contact Center Market Opportunities for UC Solutions" report has been added to ResearchAndMarkets.com's offering. In a 2017 global survey of IT decision makers, 37 percent listed access to advanced features/capabilities as a top-three benefit of cloud technology. An increasing number of companies want a single solution for their contact center and UC components and tools. In the same global 2017 survey, 22 percent of IT decision makers state that a broad portfolio which allows for one-stop shopping is a key factor in choosing a cloud services provider. They aim to: simplify application adoption, purchasing, and support; reduce IT costs and latency when customer contacts shift between agents and channels. Service providers are answering the call with new deployment and consumption models that lower the barriers for organizations seeking more sophisticated customer care capabilities. The research service evaluates trends in demand and adoption of agile customer care solutions which are increasingly required for businesses to succeed in today's on-demand society. Key Topics Covered: 1. Executive Summary
2. Maket Overview
3. Market Definitions
4. Market Trends
5. Market Drivers and Restraints
6. Market Forecasts
7. Use Cases
8. The Last Word 9. Appendix Companies Mentioned
For more information about this report visit https://www.researchandmarkets.com/research/2hhkss/contact_center?w=5 Media Contact: Research and Markets View original content:http://www.prnewswire.com/news-releases/contact-center-market-opportunities-for-uc-solutions-2018-report-based-on-2017-survey-of-it-decision-makers-300661084.html SOURCE Research and Markets |