TMCnet News
BookingBug Debuts Studio to Improve Customer Journey Management for Enterprise Retailers and BanksBookingBug, the leader in customer journey management, today announced the launch of Studio unveiling a new workforce experience for enterprise retailers and financial services clients. Studio empowers staff to effectively manage the customer's path to purchase by delivering high-quality customer experiences across all digital-physical channels and touchpoints, leading to improved operational efficiencies and continued growth. "The implementation of Studio has been a game changer in the way the company is managing and reporting in-store appointments and events," said Ben Benichou, E-commerce Project Manager at JoJo Maman Bebe." Not only has it made the overall process a lot easier and more flexible for our store staff and marketing departments, but it has also given our customers a best-in-class experience!" Studio's next-generation staff experience empowers users with actionable customer insights and analytics to focus on delivering personalized one-to-one and one-to-many customer experiences. Featuring a sleek and highly secure tablet-optimized interface, Studio offers a fully integrated suite of modules to support users on the move. "Studio is the only staff-centric experience available today that is entirely configurable and fully tablet optimized, allowing enterprise clients to deliver immediate return on investment," said Aldo King, Head of Product, BookingBug. "We're proud to offer this new, easy-to-use experience for our users that will significantly reduce admin task time, enabling staff to focus on what matters most-building strong relationships with their customers." Run Your Business Smarter, Not Harder
To learn more about the features of Studio and full platform capabilities, please click here. About BookingBug BookingBug catalyzes digital-physical customer journeys, enabling organizations to orchestrate powerful human-to-human experiences that increase revenue, customer loyalty, and customer lifetime value. In an era where companies struggle to harmonize digital and in-person interactions, BookingBug is bridging the digital-physical divide. The BookingBug platform unifies digital-physical customer journeys across all channels, lines of businesses, and services, orchestrating compelling human connections that multiply revenue and deepen loyalty. Forward-thinking executives from companies like U.S. Bank, ANZ, John Lewis, LEGO and the UK Government rely on BookingBug's data-driven workflows to drive next-best actions across digital-physical touchpoints (appointments, events, concierge, queuing), and continuously optimize physical and human resources to deliver superior quality of experience at the lowest cost. For more information, please visit www.bookingbug.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190110005380/en/ |