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AnswerDash Joins NICE inContact DEVone Developer Program Adding Artificial Intelligence Powered Self-Service Connector to CXexchange MarketplaceNICE inContact (Nasdaq:NICE) today announced that AnswerDash has joined the DEVone developer program and has artificial intelligence powered self-service support products available on CXexchange marketplace, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world's No.1 cloud customer experience platform. NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence (AI)-all on an Open Cloud Foundation. AnswerDash Connector for NICE inContact CXone provides AI-powered self-service support for web, mobile and chatbots in a floating help tab, or AnswerBot for Facebook (News - Alert) Messenger. AnswerDash extends CXone Omnichannel Routing with new chatbot functionality for a frictionless self-service user experience, and thereby reducing support tickets and increasing sales conversions. NICE inContact customers will benefit from the AnswerDash Connector by enabling:
"AnswerDash is excited for this partnership with NICE inContact and being part of CXexchange," said Don Davidge, VP Sales and Marketing, AnswerDash. "Our technology helps customers leverage the power of AI to deliver contextual and personalized self-service support and is now integrated with CXone." DEVone offers partners broad tools and resources to enable them t create new applications on CXone including over 250 available APIs, extensive documentation and support, and access to an online developer community. Companies interested in how AnswerDash works with CXone can visit CXexchange to view the application, see a demo and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications. Paul Jarman, CEO, inContact, said: "We are pleased to provide more options for artificial intelligence with AnswerDash's new chatbot capability now available in CXexchange marketplace. Companies looking to transform customer experience with new self-service technology can access revolutionary new products and easily implement them in their contact center operations with CXone."
About NICE inContact NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan (News - Alert), Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes NICE inContact CXone cloud, an expert service model and the broadest partner ecosystem. www.incontact.com Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
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