8x8 Enhances Microsoft Teams with New Integrated Business Messaging Features
8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that the new 8x8 Voice for Microsoft Teams app has added Short Message Service (SMS), Multimedia Messaging Service (MMS) and fax capabilities to further extend the Teams experience for users. 8x8's (News - Alert) global direct routing solution now provides enterprise-grade telephony plus digital communication features to enhance employee and customer experience for organizations adopting Teams for collaboration.
"For organizations that use Microsoft (News - Alert) Teams, Direct Routing delivers not only voice call cost efficiencies but also a better end-user experience. The benefits are essentially a best-of-breed approach to a holistic unified communications, collaboration and customer engagement solution," said Denise Lund, Research Director, WW Telecom and Unified Communications (News - Alert) at IDC. "The new 8x8 Voice for Microsoft Teams app enables a seamless end-user experience when it comes to calling, integrated messaging, like SMS, MMS, and Fax, and other converged communication capabilities, which are easily accessible by employees from inside their familiar Teams collaboration solution."
8x8 Voice for Microsoft Teams helps organizations shift to hybrid work by turning Teams into an advanced communications and collaboration hub. The new 8x8 Voice for Microsoft Teams app, available for download at the Microsoft AppSource, empowers employees to easily use and manage 8x8 features from any Teams endpoint, including:
"Our staff are dedicated to ensuring that every clients' expectations are surpassed whether they work in the office or remotely. We use Microsoft Teams for internal collaboration and needed a cloud communications solution that routed external calls to employees and not to our offices," said Rino Lampasona, Vice President Finance at Muraflex, a leading manufacturer of demountable glas partitions that create elegant and functional office environments. "By deploying 8x8 Voice for Microsoft Teams we get peace of mind with enhanced employee productivity and client engagement. Our staff can work from anywhere on any device to collaborate, communicate and engage as well as manage 8x8 features, all from their Teams app."
"With automation and technology increasingly at the core of a company's success, implementing the right tools is key. By choosing 8x8 Voice for Microsoft Teams, we are centralizing all of our communication mediums, including new SMS, MMS and fax capabilities, which creates a consistent and efficient process for our employees," added Fernando Pretreccia, President and CEO at Muraflex.
8x8 Voice for Microsoft Teams delivers direct routing capabilities that allow Teams users to make and receive calls on the Public Switched Telephone Network (PSTN) natively from any Teams endpoint. 8x8 Global ReachTM, which includes regional, Microsoft-certified Session Border Controllers (SBC) across North America, Europe and Asia-Pacific, enables organizations using Teams for collaboration to access PSTN services and global calling plans in more than 43 countries. Other key features include:
"As organizations with a distributed workforce rapidly adopt Microsoft Teams for collaboration, enabling employees to use and manage advanced communications and customer engagement features directly from any Teams endpoint is critical," said Dejan Deklich, Chief Product Officer at 8x8, Inc. "With 8x8 Voice for Microsoft Teams, organizations can free up IT resources to drive their business objectives, while also providing employees the ability to interact with colleagues and customers from anywhere using Teams."
Recently, 8x8 was named a Leader in both the IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment (Doc # US47452521, February 2021), and the IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment (Doc # US47452421, February 2021).
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
Lessons in IoT Cloud Connectivity
CVx #TECHSUPERSHOW Exhibit Hall Open
Autonomous Operations of Global Edge Facilities