8x8 Cloud Communications Pulse Reveals New Workforce Reality Trends
8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced its findings from an analysis of usage trends across its more than one million global business users. Organizations shifting to remote work are driving new employee communications behaviors as app usage for business communication and collaboration has more than doubled, which is leading to nearly 2.5X more voice calls and 6X more video meetings.
In 2020, organizations around the world have realized that remote work is no longer a nice-to-have perk, but an operational pillar that enables employees to serve customers, generate revenue, reduce costs, and innovate at any time from anywhere using any device. IT leaders managing this vital transition have also recognized that long-term business survival cannot depend on quick fixes that result in siloed communications and associated high costs. Long-term success requires a more strategic approach to communications that optimizes productivity, ensures customer retention, maximizes revenue generation, and provides visibility throughout the organization.
The 8x8 Open Communications Platform uniquely brings together essential digital workplace elements, combining voice, team chat, meetings, and contact center solutions fueled by shared intelligent communications services like AI-driven expert routing and predictive analytics. The 8x8 Open Communications Platform accelerates digital transformation initiatives and strengthens business responsiveness and resilience by providing secure, scalable, and extensible capabilities that are required for organizations to create unique employee and customer experiences at scale.
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.