3CLogic Collaboration with ServiceNow set to Transform Customer Service and Contact Centers
3CLogic today announced a collaboration with ServiceNow (News - Alert) to deliver integrated voice self-service and intelligent agent routing to ServiceNow's Customer Workflows platform. These new integrated solutions will empower customer service and enterprise contact centers to automate mundane inquiries and leverage the ServiceNow platform and workflows to deliver sophisticated voice-enabled customer experiences.
A long-time ServiceNow Technology Partner, 3CLogic (News - Alert) offers a unique integration approach designed to complement ServiceNow's existing digital channels with native voice and SMS functionality to create a complete omni-channel solution within a single agent and administrative workspace. This new initiative will focus on integrating both solutions even more closely to take advantage of each other's native capabilities. The latest set of joint enhancements includes:
"ServiceNow digital workflows are reinventing the customer experience by connecting the front, middle and back office," said Michael Ramsey, Vice President, Product Management, Customer Workflow Products, ServiceNow. "3CLogic has embraced our innovation for an integrated omni-channel customer experience for both self-service and agent assisted. We are excited about our collaboration and ability to deliver tangible ROI and real outcomes for our enterprise customers leveraging the latest in Natural Language Understanding (NLU)."
3CLogic will also extend its offering to be compatible with ServiceNow's IT Service Management and Employee Workflows for which it already shares mutual customers. 3CLogic is also a Select Sponsor of this year's ServiceNow digital conference, Knowledge21, during which it will host a number of sessions highlighting it's latest ServiceNow solutions, including Voice and SMS and Voice Bots for ServiceNow.
3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Its innovative solutions extend CRM and data platform capabilities for Global 2000 firms by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interactions, and conversational analytics. For more information, please visit www.3clogic.com.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
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