TMCnet Feature
July 05, 2022

Can we always trust artificial intelligence completely?



Artificial Intelligence is crucial in modern times. We encounter it daily without noting it via the technology devices we use. Even if AI is transforming blik casinos, healthcare, transportation, and other sectors should people trust it? Does an ordinary person know the tools and approaches that run AI systems? AI can simplify and make our lives more comfortable. But at what cost will it do these things? 



Why do we need Trusted Artificial Intelligence?

If our artificial Intelligence systems can be robust, accountable, responsible, and fair, people can trust them more. Imagine a situation where people cannot get a mortgage, a healthcare plan, or another vital thing and cannot get an explanation. AI is already helping the police in their work of hunting down criminals. 

But can these systems be fair when deciding who the real wrongdoer is? The best way to make an AI model more trustworthy is to feed it more accurate and dependable information. Otherwise, there is no point in using these systems if we cannot trust them. To establish if we can trust AI, we should consider the following:

  • Whether the system works correctly, safely, and efficiently
  • The purpose should serve and whether it can do so legally and ethically.
  • If the system works as anticipated before deployment.

Companies are actively adopting AI technology via software purchases. But such companies need to review how well customers and workers can trust their AI machines. Workers may worry about losing their jobs to a more capable AI robot while customers might fear for their data security. If using AI offers minimal risk, people might accept and trust it more. But if the consequences of using AI are too risky, few people will trust it. 

Risks of trusting AI

The risks of AI are data insecurity, data privacy issues, and technology risks. A business should strive to protect its customers’ data. If it fails to do so, customers will have no faith in its AI model and products. No matter how great your product or service is, customers will put the safety of their data first. As a result, your company should know who to blame for data breaches or attacks. 

Usually, the professionals responsible for how AI functions should take the blame. If your organization has provided everything, they need to keep the system working, the developer should be accountable. Who are these professionals? First, it is the developer of the AI algorithm. If they lack adequate experience and knowledge, they may make mistakes that would cost the organization. Also, they can introduce wrong things or miss very crucial elements.

The trainer who receives the new algorithm is also accountable for its failure. They are the ones who carry out the sampling process to check how the algorithm works and predict its outcome. If they generate an undependable outcome, the algorithm will produce errors. Lastly, the operator should determine if the outcome is reliable enough to use for the decision-making process. 

If they are not careful, they can recommend an unrealistic outcome for decision-making. It can reduce AI trust. These professionals should use the framework for creating an ethical and explainable AI system. 

Conclusion

Artificial Intelligence can add value to your organization if you implement it well. AI keeps on growing, and there is no way a forward-looking company can ignore it. The challenge is to ensure that your employees, customers, and business associates trust your AI system. No one wants to trust an AI system that they do not understand in the first place. Making yours trustworthy and understandable is very crucial.



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