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June 19, 2019

5 Essential Software, Apps, and Tools for Small Businesses

Running a small business is a complex task that is made easier with the integration of key technologies. Using the cloud, AI and data analytics tools can help entrepreneurs grow their business to the next level, without compromising on quality or delivery times.

In fact, the more that small businesses use these tools, the faster they see the impact of compounded integration. By using all five tools mentioned below in conjunction, you’ll see a stronger impact on the bottom line of the businesses. 

Accounting software

Accounting software packages such as QuickBooks, FreshBooks, and TurboTax are helpful in streamlining bookkeeping needs. Entrepreneurs need the flexibility and ease of use that these tools offer, so as to minimize costs and work within their budget. You’ll also get added benefits of mobile extensions and click-to-scan features when it comes to receipts and more.

Accounting packages also come with their own support and documentation, making it easier to use for any small businesses. The pricing model is also perfect, because companies can leverage monthly or quarterly pricing advantages when it comes to the software. Because they’re based on the cloud, they can be updated from anywhere around the world.

Email and cloud data solution

Email is another critical area that can be enhanced by using the right software solution. Email tools can help streamline communication within the organization, while providing a layer of security to each interaction. Whether it’s sensitive information or key customer accounts information, it’s best to opt for a high-quality management tool.

Storing and accessing data is made that much easier with the help of the cloud. Small businesses can easily retrieve information from the cloud, making it simpler for all employees to access and edit. These cloud-driven solutions are also generating efficiencies across the board.

Customer service solutions

Small businesses are using sophisticated call center software technologies that leverage AI to optimize customer communication. Customer service is a critical area within a growing organization that must be managed using quality technical solutions.

Customer service is made that much more effective using a CRM integrated solution that can provide call management features. Small businesses can also have access to an extensive dashboard that showcases the various agents that are assigned to each domain. Entrepreneurs can uncover hidden insights and grow their business effectively using customer service apps and tools.

Employee communication apps

Technology is key when it comes to streamlining employee communication. Tools such as Gchat and Slack ensure that there is no missed conversation within the employee base. More niche-driven tools are also emerging that focus on video chatting or audio notes. Depending on the culture and management of the small businesses, any number of tools can be used.

Employee communication apps are also mobile-friendly, which is why they can be adopted quickly across the organization. Employees can interact with one another, just like they would through any other text or video chatting application on their devices.

Project management tools

Tools such as Asana and Trello help teams remain on-task, while creating a more streamlined process flow. Small businesses across domains can focus on the task at hand, while having complete transparency in the workflow. Project management is also made that much more effective, when these tools are deployed across key areas.

Project management tools become increasingly important when more team members are added to the small businesses as it expands into different areas. With increasing customers, multiple shifting deadlines and process delivery flows, it’s best to go for a well-optimized project management tool.

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