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May 01, 2019

Is Having IT Support Worth it?



Technology is a huge part of our businesses today, whether we are running them from home or an office or running a large corporation or a small business. Fresno IT support services could come in handy for you and your business and knowing that early enough allows you to take advantage of them early enough.



IT Affects All Aspects of Your Business

To start with, technology is an intimate part of just about every aspect of your business. With so much of your business relying on the technological advancements of the 21st century, there are more chances that something could go wrong that you wouldn’t have the faintest idea how to deal with. That is why IT support is so necessary.

There are also legal requirements that cover technology and computer hardware and electronic equipment that a business may have. If you collect customer data of any sort, then you should seek to protect that data, one way or another. That means it is your responsibility to ensure that both your hardware and software is up to date to avoid vulnerability to malicious actors and that the correct firewalls have been installed in your network for security purposes.

There is also the aspect of cost. IT support used to be quite a costly service only a few years back. Now, we are seeing a massive change in the way IT support businesses are servicing their customers. As a result, we are also seeing a change in the way they are charging their clients.

A few years ago, IT support businesses were just small businesses with a few employees. They would pay a visit to the client’s site every time there was a failure in the enterprise or other software and fix the issue. They would then charge a fixed cost for the use of their services plus possible extra costs to cover site visits. This resulted in large costs to clients and precluded small businesses from using IT support services.

The Remote Aspects of IT

Now, there are many large IT support companies with numerous employees that offer their services to a large number of clients. Communication happens over the phone or a variety of other remote communication platforms. As for solving problems, remote logins and screen share sessions allow IT, specialists, to solve problems for their clients remotely, thereby reducing the cost of site visits. It also allows them to diagnose issues the client is facing more quickly and efficiently, thereby ensuring that problems are solved faster and that the business gets back on track in a short amount of time.

There is also the issue of hardware. Before, IT hardware might have had issues that required an on-site visit, and the same occurs sometimes in the present. However, due to advances in technology, there are often fail-safes built into the computers and servers used by small businesses, which makes them quieter, cooler and more economical than their older counterparts. Businesses that use the latest IT hardware will require fewer on-site visits by IT specialists, making things cheaper for them.



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