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November 28, 2016

Subsentio Gears Up for ITEXPO

By Alicia Young, Web Editor

Legal issues are something no company wants to run into, but sometimes knowing whether or not a technology meets guidelines can be a bit tricky. For instance, some communication service providers (CSPs) are unsure of where they are subject to the Communications Assistance for Law Enforcement Act (CALEA), while others assume that their network hardware comes “CALEA compliant.” These assumptions, especially by companies who think CALEA does not apply to them at all, can land companies in a lot of trouble.

However, companies like Subsentio exist to help these CSPs understand and operate effectively. Subsentio is a third party service bureau that helps telecommunications carriers and Internet providers meet their law enforcement assistance obligations. Subsentio helps by analyzing a company’s network and providing a technically suitable, compliant solution; providing a CALEA-compliant technical solution for any kind of network; providing “active” and “passive” technical solutions; and performing these services at an affordable price.

Having a company like Subentio on your company’s side is a good way to make sure all guidelines are being met. The company will be exhibiting at ITEXPO, which is being held February 8-10 in Fort Lauderdale, FL. TMC (News - Alert) recently caught up with Subsentio’s COO Martin McDermott to discuss what attendees can expect from the company at ITEXPO.

TMC: How have technology changes over the past 12 months helped businesses grow?

Martin McDermott: Subsentio is The CALEA Compliance Company.  We provide lawful intercept solutions for our customers.  New advances in lawful intercept technology has supported the dramatic rise in court orders

TMC: What does the term Collaboration mean to your business?

MM: This is the key to our business.  Collaboration with both our customers and law enforcement is central to our business.

TMC: What elements of Unified Communications (News - Alert) are most useful for your company?

MM: Mobility

TMC: Are you using messaging technologies to communicate with your customers?  How, or why not?

MM: Email rather than messaging due to the requirements of court order administration

TMC: How can artificial intelligence best be used in business applications?

MM: Smarter work platforms

TMC: Content marketing has become a hot topic recently.  Have you defined a content marketing strategy and how has it helped you build your business?

MM: Subsentio has an integrated content marketing program centered on the Subsentio website and a robust email distribution program

TMC: How have the growing number of high-visibility security breaches impacted your outlook on security?  Which breach is of greatest concern?

MM: Because of the nature of Subsentio’s business, we have complete security  systems and procedures.

TMC: Have you increased your investment in security technology in the past year?  Are you likely to increase you security spend in the next year?  Why or why not?

MM: All court ordered lawful intercept orders require the strictest of confidentiality for the target, the carrier and the law enforcement agency.  This magnified management of security procedures.

TMC: What percentage of your workforce would you consider mobile?  What technology decisions have you made as a result of your mobile workforce, to ensure they have the tools they need to remain productive?

MM: The whole workforce is considered mobile and able to function in office, at home or while travelling. 

TMC: To what extent are you using cloud services in your daily business processes?

MM: We monitor cloud services

TMC: Has your use of cloud-based resources increased over the past year?  Do you expect to make more use of cloud computing in the coming year?  Please elaborate.

MM: Subsentio has virtualized its entire solution set to operate within the Cloud infrastructure

TMC: How are you handling shadow IT in your business?

MM: With monitoring

TMC: How has the growth in the managed services market impacted you business?

MM: We are a managed services company.  In the CALEA world that is known as a Trusted Third Party

TMC: Is the cloud / MSP model a realistic one for reliable IT security?

MM: Provisionally, yes.

TMC: What emerging technology has the potential to have a disruptive impact on businesses in the coming years?

MM: Virtualization of services moving to the cloud will take the next five years to accomplish

TMC: How has your business’ product development evolved over the past year as a result of emerging technologies?

MM: Everything is moving to the cloud

TMC: Are channel partners keeping up with the latest trends and developments?  Is more education needed and how can they better leverage the latest technologies to grow?

MM: Channel partners are having a hard time keeping up due to the fact that each company is doing virtualization a little differently and they (manufacturers) are having trouble bringing their solutions to market.

TMC: What will you have on display at your booth and why should attendees make it a point to visit you at your booth?

MM: DMCA demonstrations

TMC: What are you most looking forward to at ITEXPO (News - Alert) 2017?

MM: Highlighting the need for all traditional carriers, ISPs, mobile networks becoming CALEA compliant.

Edited by Stefania Viscusi
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