Fonality has received two new patents from the U.S. Patent and Trademark Office, adding to the business phone systems and contact center solutions provider’s first approved patent, bringing the company’s total to three. The new patents will allow Fonality (News - Alert) to take advantage of universal queuing for inbound calls and create a system for distributed communications.

Fonailty, founded in 2004, offers cloud-based communications solutions to small businesses that are looking to move beyond a simple small business telephone system. The Texas-based company has become a leader in the communications industry offering purpose-built VoIP business communication.

“Fonality is about innovation, and there is no more definitive recognition of innovation than a patent from the U.S. Patent and Trademark Office,” said David Scult, CEO of Fonality. “We’re pleased by the awarding of these two new patents and await action on the nine remaining applications assigned to Fonality that remain on file with the Patent Office.”

According to the application filed with the patent office, the first Patent, No. 8379832, was designed to “direct inbound communications received by a communication server.” Fonality described it as a way of reviewing the “status of one or more agents over a plurality of communication types to determine the available agents.”

The technology would also allow Fonality to look in depth at it’s agents to determine if they are handling multiple calls at one and are truly giving the customer they answer they are looking for. This data will help direct incoming calls to the proper agent.

The second, Patent 8341535, was created to be a “conventional software” to help the monitoring of phone calls. “Many individuals work at least part time out of the office, either from home or from the road. While conventional software applications may allow for monitoring of local users, these software applications cannot be applied to monitoring remote users.”