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January 26, 2013

TMCnet Communication Service Week in Review

By Ashley Caputo, TMCnet Web Editor

It’s that day of the week again! Let’s take a few minutes to reconvene and review the latest developments in the CaaS community.

ConnectSolutions has helped raised 10 million dollars to help improve its services for customers and their communication needs across the cloud. This is a remarkable accomplishment for the CasS community and market, as this investment will help further developments and discovers to attract investors and customers across the world. Already ConnectSolutions is partnered with receptacle companies like Adobe (News - Alert), Microsoft and Cisco, so it will be interested to see where this new investment will take them.

Another partnership that has already begun its corroborating process is TeleSpace and Vyopta. TeleSpace is a provider of Cisco (News - Alert) powered cloud services and Vyopta is a developer of applications for Cisco business video. Together the companies plan on delivering innovative business video solutions to the marketplace to improve employee communications and productivity. The new partnership is expected to benefit cloud based learning capabilities, as Gartner (News - Alert) has already predicted the increase in demand for virtual and distant learning.

To bridge the gap between self-service and the contact center, Digital DataVoice (DDV) and Virtual Hold Technology (News - Alert) (VHT) have teamed up to offer better self-service options. By using VHT’s callback technology DDV will be able to pass contact data from next-generation communications channels existing routing and screen-pop systems. With VHT’s multichannel callback capability, DDV will be able to improve efficiency of business and combine automated support with access to live agents, regardless of the channel used.

En Pointe Technologies, a solution provider for IT products and services, has announced that its Collaboration Solution has been named a recipient of a 2012 INTERNET TELEPHONE         Product of the Year Award. En Pointe Collaboration Solution (ECS) was chosen because it delivers a secure, cloud based communication solution that integrates voice, video, web conference, message, mobility and customer care, it a per user pre-month subscription-based model. 

Stay tuned next week for the latest news in CaaS!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert) (News - Alert)Follow us on Twitter.

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