TMCnet Feature
April 17, 2012

Customer Interaction Solutions Magazine Announces the 27th Annual Top 50 Teleservices Agencies Ranking

Norwalk, CT (April 17, 2012) TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the outbound winners of Customer Interaction Solutions magazine’s 27th Anniversary Top 50 Teleservices Agencies Ranking. Customer Interaction Solutions has been the preeminent publication in call center, CRM and teleservices industries since 1982.



The 2012 Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed during the past year.

“The companies included on our ranking have proven to the editors of Customer Interaction Solutions that they are among the largest teleservices providers in the industry. The Top 50 Teleservices Agencies Ranking is the most honest and reliable ranking of companies. It is the benchmark for choosing large-size, large-capacity teleservices agencies,” said Rich Tehrani, CEO, TMC.

Winners of the Top 50 Teleservices Agencies have met the stringent criteria set by the editors of Customer Interaction Solutions. Billable minutes were verified by the editors for accuracy and reliability of each agency and a letter of verification, from the telephone service providers certifying the number of minutes billed during the 12 month period from November 1st, 2010 to October 31st, 2011, was submitted.

All Top 50 Teleservices Agencies Rankings are published in the April 2012 issue of Customer Interaction Solutions magazine. Below please find the global aggregate list of companies.

For more information, please visit www.tmcnet.com.

Top 50 Teleservices Agencies Rankings - Global Total

1. Teleperformance (News - Alert) (Paris, France)

www.teleperformance.com

2. XO Interactive (Beaverton, OR)

www.xo.com

3. Teleperformance USA (Holladay, UT)

www.teleperformance.com

4. Alorica (Chino, CA)

www.alorica.com

5. PCCW (News - Alert) Teleservices (Dublin, OH and Hong Kong)

www.pccwteleservices.com

6. GC Services Limited Partnership (Houston, TX)

www.gcserv.com

7. VXI Global Solutions, Inc. (Los Angeles, CA)

www.vxi.com

8. The Results Companies (News - Alert) (Dania Beach, FL)

www.theresultscompanies.com

9. DialAmerica(Mahwah, NJ)

www.dialamerica.com

10. Agero (Medford, MA)

www.agero.com

11. Telvista Inc. (Dallas, TX)

www.telvista.com

12. ACCENT Marketing Services (Jeffersonville, IN)

www.accentonline.com

13. 24-7 Intouch (Regina, SK)

www.24-7intouch.com

14. AnswerNet (News - Alert) (Willow Grove, PA)

www.answernetnetwork.com

15. The Connection (Burnsville, MN)

www.the-connection.com

16. Telerx (Horsham, PA)

www.telerx.com

17. Thomas L. Cardella & Associates (Cedar Rapids, IA)

www.tlcassociates.com

18. USA800, Inc. (Kansas City, MO)

www.usa800.com

19. Listen Up Español (Portland, ME)

www.listenupespanol.com

20. TeleServices Direct (Indianapolis, IN)

www.teleservicesdirect.com

21. Ameridial, Inc. (North Canton, OH)

www.ameridial.com

22. Affinitas Corporation (Omaha, NE)

www.affinitas.net

23. American Customer Care, Inc. (Bristol, CT)

www.americancustomercare.com

24. Dialogue Marketing (Troy, MI)

www.dialogue-marketing.com

25. Global Response (Margate, FL)

www.globalresponse.com

26. Skybridge Marketing Group (Greenfield, MN)

www.skybridgemg.com

27. NOVO 1 (Fort Worth, TX)

www.novo1.com

28. VOXDATA Solutions, Inc. (Montreal, QC)

www.voxdata.com

About Customer Interaction Solutions 
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper. CIS has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. CIS reaches 250,000 readers every month. Please visit www.cismag.com.  

About TMC

TMC, celebrating their 40th Anniversary, is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: Featuring collocated Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi (News - Alert), SUITS, LatinComm, HTML5 Summit Conferences,and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Contact:

Jan Pierret

Marketing Manager

TMCTel: 203-852-6800 x228jpierret@tmcnet.com www.tmcnet.com




Edited by Juliana Kenny
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