TMCnet Feature
February 01, 2012

Kunnect FREE Delivers Gratis Call Center Functionality

By Paula Bernier, Executive Editor, TMC

Google and Skype (News - Alert) have found great success based on business models involving providing free tools to the populace. Now Kunnect is following those examples by introducing a free call center solution.

Fred Côté, president of Kunnect, says Kunnect FREE will change the landscape for hosted call center solutions. “It’s time for a game changer, and Kunnect wants to be a game changer,” he tells TMCnet.

Although Kunnect FREE, which runs on the Amazon cloud, will satiate 80 percent of call centers in the marketplace, it is positioned as a stepping stone and promotional tool for those customers that want to move up to Kunnect’s for-pay hosted call center solution, says Côté.

The company also hopes Kunnect FREE will act as a hook for Kunnect’s VoIP services. Six-year-old Kunnect started life as a carrier offering tier-2 VoIP carrier solutions.

In other recent Kunnect news, the company in January unveiled its WebAgent 1.0 software for use with the Kunnect XVP Hosted Call Center solution. WebAgent allows contact center agents who work remotely to access their company’s CRM system from any web browser.

“Kunnect’s WebAgent sets the gold standard for remote, at-home agent call center solutions with its ease of deployment and overall effectiveness,” says Patrick Gibson, president of Dealer Dialer. “It will help grow our business of providing a superior product to some of the largest automotive websites in the world, including and Autobytel (News - Alert).”

Kunnect, as of January, is also a member of the jobs4america effort, which includes a coalition of organizations working to create 100,000 U.S. contact center jobs in the next two years.

“With so many Americans looking for work, new broadband-enabled technologies are transforming the way contact centers work and enabling the creation of thousands of new jobs across the country,” says Jim Kohlenberger (News - Alert), jobs4america executive director. “It's great to see forward-thinking technology companies like Kunnect harnessing new technologies to help put America back to work.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, happening now, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration, click here.

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Edited by Jennifer Russell
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