TMCnet Feature
July 13, 2011

The 2011 IP Contact Center Technology Pioneer Award Winners Announced

Norwalk, CT (July 12, 2011) TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the 2011 IP Contact Center Technology Pioneer Award winners presented by Customer Interaction Solutions.

The IP Contact Center Technology Pioneer Award recognizes companies which have brought to market an outstanding IP contact center product or service. Winners were selected based on the IP contact center solutions that offered stand-out features, functions or capabilities which set them apart from others in the space.

“It’s an honor, once again, to recognize pioneering companies which proved to our editorial team that its IP contact center solutions are truly groundbreaking technologies,” stated Rich Tehrani (News - Alert), TMC CEO. “We were please to see so many outstanding solutions and are pleased to recognize 15 solutions.”

The Sixth Annual IP Contact Center Technology Pioneer Award winners are listed below and will be showcased in the July 2011 issue of Customer Interaction Solutions.

2011 IP Contact Center Technology Pioneer Award Winners




Autonomy (News - Alert) ICE

Broadview Networks

OfficeSuite ACD

Calabrio, Inc.

Calabrio (News - Alert) ONE


OnDemand Contact Center

Contact Services, L.L.C.




FrontRange Solutions

FrontRange Customer Service Management


ClearMetrix 2.0

Interactive Intelligence

Customer Interaction Center (CIC), version 4.0

IntelliResponse Systems Inc.

The IntelliResponse Answer Suite

NICE Systems

NICE SmartCenter VoIP Solutions

Noble Systems Corporation

Noble enterprise Hosted

TelStar Hosted Services, Inc.

TelStar Hosted Services, Inc. Hosted Call Center

Verint Witness Actionable Solutions

Impact 360 Recording

Zultys, Inc

Zultys (News - Alert) Contact Center Solution

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit  

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines., which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. 

TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO (News - Alert) West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List.  TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more!  Visit TMC Events for a complete listing and further information.

For more information about TMC,  visit

Jan PierretMarketing Manager 
(203) 852-6800

Edited by Jennifer Russell
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