Company Name, Location & Number of Call Centers Phone Number & Fax Number Year Began Telemarketing & Size of Projects Accepted Type of Calling Specialization Supervisor/ TSR Ratio Telecom- muters 1996 Ranking 1. West TeleServices Corp. Omaha, NE (5) 800-542-1000 402-571-7000 1986 1,000 hrs. minimum b-to-b 5%; b-to-c 95% outbound 48%; inbound 52% Credit Card, Lead Generation, Product Sales 1 to 15 n/a 2 2. DialAmerica Marketing, Inc. Mahwah, NJ (52) 800-913-3331 201-327-5101 1957 no minimum b-to-b 5%; b-to-c 95% outbound 90%; inbound 10% Publishing, Credit Card, Telecommunications 1 to 7 n/a n/a 3. APAC Teleservices, Inc. Deerfield, IL (56) 847-945-0055 847-945-2938 1973 2,000 hrs. minimum b-to-b 20%; b-to-c 80% outbound 55%; inbound 45% Customer Acquisition, Account Management, Total Satisfaction 1 to 12 n/a 4 4. ITI Marketing Services Omaha, NE (24) 402-393-8000 402-393-3454 1986 negotiable b-to-b 5%; b-to-c 95% outbound 65%; inbound 35% Complex Customer Service/Sales Programs, Large- Volume Call Center Solutions, Database Management 1 to 9 n/a 1 5. ProMark One Marketing Services (An International Data Response Company) Scottsdale, AZ (7) 800-933-0233 602-941-2380 1986 1,000 hrs. minimum b-to-b 10%; b-to-c 90% outbound 90%; inbound 10% Financial Services, Telecommunications, Insurance 1 to 12 n/a 5 6. SITEL Corp. Omaha, NE (40) 402-498-6810 402-496-5940 1985 200 hrs. minimum b-to-b 30%; b-to-c 70% outbound 55%; inbound 45% Insurance, Financial Services, Telecommunications 1 to 14 n/a 3 7. Edward Blank Associates New York, NY (15) /Lexi International, Inc. Los Angeles, CA (1) Now called IQI Marketing Solutions, Inc. EBA 212-741-8133 212-807-3201 Lexi 800-842-1896 213-848-5774 EBA 1968 500 hrs. minimum Lexi 1987 1,000 hrs. minimum b-to-b 50%; b-to-c 50% outbound 85%; inbound 15% Direct Sales, List Modeling & Database Marketing Programs for Financial Services, Telecommunications, and Publishing 1 to 9 n/a n/a 8. TeleSpectrum Worldwide Inc. King of Prussia, PA (26) 610-878-7400 610-878-7480 1982 500 hrs. minimum b-to-b 20%; b-to-c 80% outbound 75%; inbound 25% Integrated Direct Marketing, customer Service, Direct Sales 1 to 12 n/a n/a 9. MATRIXX Marketing, Inc. Cincinnati, OH (19) 800-MATRIXX 513-723-9030 1988 5,000 hrs. minimum b-to-b 30%; b-to-c 70% outbound 30%; inbound 70% Customer Service and Sales Coverage 1 to 25 n/a 7 10. ICT Group, Inc. Langhorne, PA (26) 215-757-0200 215-757-7877 1983 500 hrs. minimum b-to-b 25%; b-to-c 75% outbound 70%; inbound 30% Financial, Insurance, Telecommunications 1 to 10 n/a 8 11. Advanced Telemarketing Corp. Irving, TX (5) 972-830-1800 972-830-1844 1985 5,000 hrs. minimum b-to-b 20%; b-to-c 80% outbound 40%; inbound 60% Telecommunications, Financial Services, Customer Service 1 to 15 n/a 11 12. Market USA Des Plaines, IL (13) 847-803-1900 847-803-1825 1987 300 hrs. minimum b-to-b 10%; b-to-c 90% outbound 100% Insurance, Financial Services, Lead Acquisition 1 to 12 n/a 13 13. GC Services Limited Partnership* Houston, TX (33) 713-777-4441 713-776-6568 1957 varies b-to-b 10%; b-to-c 90% outbound 78%; inbound 22% Teleservices, Financial Services, Information Processing 1 to 7 n/a n/a 14. TCIM Services, Inc.* Wilmington, DE (11) 302-633-3000 302-633-3039 1988 200 hrs. minimum b-to-b 37%; b-to-c 63% outbound 88%; inbound 12% Inbound, Outbound, Fulfillment 1 to 8 25 9 15. MarCom Technologies Sunrise, FL (5) 954-568-5551 954-568-9972 1991 1,000 hrs. minimum b-to-b 20%; b-to-c 80% outbound 95%; inbound 5% Insurance, Telecommunications, Club Marketing 1 to 10 n/a 22 16. RMH Teleservices, Inc. Bryn Mawr, PA (9) 610-520-5300 610-520-5356 1983 500 hrs. minimum b-to-b 10%; b-to-c 90% outbound 98%; inbound 2% Insurance, Financial/Credit Card, Telecommunications 1 to 10 n/a 16 17. Reese Brothers, Inc. Pittsburgh, PA (12) 412-355-0800 412-261-9730 1984 5,000 hrs. minimum b-to-b 10%; b-to-c 90% outbound 98%; inbound 2% Telecommunications, Fund Raising, Financial/Insurance 1 to 12 n/a 18 18. Harris Select Communications White Plains, NY (4) 914-287-2300 914-287-2321 1963 1,000 hrs./mo. minimum b-to-b 40%; b-to-c 60% outbound 75%; inbound 25% Telecommunications, Business Services, Financial Services 1 to 14 n/a n/a 19. InfoCision Management Corp. Akron, OH (9) 330-668-1400 330-668-1401 1982 10,000 completed calls b-to-b 25%; b-to-c 75% outbound 97%; inbound 3% Christian/Nonprofit/ Political Fund Raising, Direct Marketing Sales, B-to-B 1 to 8 n/a 23 20. Precision Response Corp.* Miami, FL (8) 800-666-4772 305-626-4650 1982 1,000 hrs. minimum b-to-b 30%; b-to-c 70% outbound 35%; inbound 65% Communication Services, Customer Service, Financial Services 1 to 12 n/a 26 21. Ron Weber and Assocs., Inc.* Milford, CT (6) 203-799-0000 203-882-9998 1980 300 hrs. minimum b-to-b 50%; b-to-c 50% outbound 66%; inbound 34% Telecommunications, Customer Service, Technology 1 to 8 n/a 19 22. TeleService Resources (An AMR Services Co.) Ft. Worth, TX (7) 800-325-2580 817-354-8144 1984 10,000 hrs. minimum b-to-b 20%; b-to-c 80% outbound 17%; inbound 83% Telecommunications, Reservations, Financial Services 1 to 24 25 14 23. FutureCall Telemarketing West, Inc. Colorado Springs, CO (2) 800-489-5134 719-591-0133 1988 no minimum b-to-b 10%; b-to-c 90% outbound 95%; inbound 5% Financial, Telecommunications, Publishing 1 to 7 n/a 12 24. TeleMark Inc. Portland, OR (5) 503-652-6000 503-653-3994 1988 500 hrs. minimum b-to-b 20%; b-to-c 80% outbound 75%; inbound 25% Telecommunications, Financial Services, Seminar Recruitment 1 to 10 n/a 17 25. TeleSystems Marketing, Inc. Houston, TX (9) 800-622-0190 713-780-5931 1982 300 hrs. minimum b-to-b 30%; b-to-c 70% outbound 75%; inbound 25% Sales, Lead Generation, Fund Raising 1 to 10 n/a 35 26. Americall Corp. Lombard, IL (5) 630-620-4355 630-620-0339 1984 300 hrs. minimum b-to-b 10%; b-to-c 90% outbound 98%; inbound 2% Insurance, Credit Card Acquisition, Circulation 1 to 12 n/a 27 27. Impact Telemarketing, Inc. Woodbury, NJ (8) 609-384-1111 609-853-6859 1984 500 hrs. monthly b-to-b 45%; b-to-c 55% outbound 92%; inbound 8% Financial, Insurance, Utilities 1 to 12 n/a 36 28. Harte-Hanks Direct Marketing Austin, TX (17) (includes Pro Direct minutes) 800-456-9748 512-244-9222 1981 500 hrs. minimum b-to-b 50%; b-to-c 50% outbound 80%; inbound 20% Technology, Financial Services, Credit Card Marketing 1 to 8 n/a n/a 29. SPS Payment Systems, Inc. Riverwoods, IL (3) 800-473-3390 847-405-4856 1985 1,000 hrs. minimum b-to-b 20%; b-to-c 80% outbound 15%; inbound 85% Technical/Help Desk Support, Customer Service, Catalog Order Entry 1 to 14 n/a 37 30. IntelliSell Corp. Omaha, NE (13) 402-697-8888 402-697-9888 1989 500 hrs. minimum b-to-c 100% outbound 97%; inbound 3% Insurance, Credit Cards, Fiancial Products 1 to 12 n/a 20 31. TeleQuest Teleservices Arlington, TX (10) 817-460-5700 817-258-6505 1986 300 hrs. minimum b-to-b 30%; b-to-c 70% outbound 95%; inbound 5% Product Sales, Lead Generation, Membership 1 to 12 9 43 32. Zacson Corp. Pleasanton, CA (7) 510-463-7300 510-463-7321 1980 500 hrs. minimum b-to-b 44%; b-to-c 56% outbound 48%; inbound 52% Finance, High-Tech, Telecommunications 1 to 13 n/a 15 33. DMS Direct Marketing Services, Inc. Scottsdale, AZ (4) 602-994-9900 602-994-9919 1991 500 hrs. minimum b-to-b 20%; b-to-c 80% outbound 80%; inbound 20% Financial Services, Telecommunications, Retail Long-Distance 1 to 11 n/a 28 34. King TeleServices New York, NY (2) 800-793-8745 212-627-7809 1985 500 hrs. minimum b-to-b 25%; b-to-c 75% outbound 75%; inbound 25% Telecommunications, Financial Services, Publishing 1 to 12 n/a 49 35. Dakotah Direct, Inc. Spokane, WA (11) 509-624-2401 509-624-1505 1992 500 hrs. minimum b-to-b 40%; b-to-c 60% outbound 63%; inbound 37% Insurance, Financial, Telecommunications 1 to 4 n/a 25 36. Pro Tel Marketing, Inc. Lansing, IL (3) 708-418-0600 708-895-3549 1980 500 hrs. minimum b-to-b 12%; b-to-c 88% outbound 97%; inbound 3% Financial Programs, Product/Service Sales, Lead Generation 1 to 8 n/a n/a 37. Ameridial, Inc. North Canton, OH (16) 330-497-4888 330-497-5500 1987 100 hrs. minimum b-to-b 20%; b-to-c 80% outbound 98%; inbound 2% Database Building/ Cleaning, Volunteer Recruitment, Lead Generation 1 to 13 n/a 31 38. Heritage Publishing Co., Inc. Sherwood, AR (3) 501-835-5000 501-835-3828 1958 200 hrs. minimum b-to-b 70%; b-to-c 30% outbound 95%; inbound 5% Fund Raising; Advertising Sales 1 to 10 2 41 39. EDS Mechanicsburg, PA (6) (Includes only 1 division) 800-921-2262 800-963-9407 1988 negotiable b-to-b 60%; b-to-c 40% outbound 30%; inbound 70% Sales, Customer Service, Technology 1 to 15 n/a n/a 40. Vertical Marketing, Inc. Stamford, CT (2) 203-967-4915 203-967-4815 1984 500 hrs. minimum b-to-b 15%; b-to-c 85% outbound 100% Insurance, Financial Services, Publishing 1 to 10 n/a 32 41. Gannett TeleMarketing, Inc. Springfield, VA (4) 800-955-8730 703-750-8737 1981 100 hrs. minimum b-to-b 10%; b-to-c 90% outbound 100% Financial Services, Publishing, Market Research 1 to 12 n/a 30 42. TeleTech* Denver, CO (10) 303-894-4000 303-813-4610 1982 1,000 hrs. minimum b-to-b 35%; b-to-c 65% outbound 13%; inbound 87% Customer Service, Technical Support, Product Support 1 to 13 12 n/a 43. Faneuil Group Boston, MA (3) 617-742-4888 617-742-3666 1969 500 hrs. minimum b-to-b 30%; b-to-c 70% outbound 65%; inbound 35% Telecommunications, Utilities, CSI 1 to 12 n/a 29 44. Access Direct Telemarketing, Inc. Cedar Rapids, IA (3) 319-390-8900 319-390-8901 1995 250 hrs. minimum b-to-b 60%; b-to-c 40% outbound 100% Credit Card, Affinity Groups, Telecommunications 1 to 12 n/a n/a 45. Allmerica Communications Group Worcester, MA (2) 508-855-4510 508-855-4374 1990 500 hrs. minimum b-to-b 60%; b-to-c 40% outbound 40%; inbound 60% Retail, Customer Service, Sales 1 to 12 n/a 33 46. Teleperformance USA Salt Lake City, UT (3) 801-359-6843 801-359-6855 1993 200 hrs. minimum b-to-b 50%; b-to-c 50% outbound 90%; inbound 10% Customer Acquisition, Financial Services, Customer Renewal 1 to 12 n/a 45 47. Asian American Telemarketing El Monte, CA (3) 818-582-1220 818-582-1283 1995 500 hrs. minimum b-to-b 20%; b-to-c 80% outbound 95%; inbound 5% Asian Market, Database, Telecommunications 1 to 21 50 n/a 48. Telemarketing Concepts Yorktown Heights, NY (3) 914-245-0701 914-245-0655 1986 no minimum b-to-b 75%; b-to-c 25% outbound 90%; inbound 10% Office Equipment, Financial Services, Consumer Services 1 to 12 n/a n/a 49. TeleServices Direct (A division of Career Horizons, Inc.) Indianapolis, IN (1) 317-216-2240 317-216-2248 1993 100 hrs. minimum b-to-b 10%; b-to-c 90% outbound 90%; inbound 10% Credit Card Acquisition, Fund Raising, Financial Services 1 to 20 n/a n/a 50. ACI Telecentrics, Inc. Minneapolis, MN (5) 612-928-4700 612-928-4701 1987 500 hrs. minimum b-to-b 30%; b-to-c 70% outbound 100% Financial Services, Telecommunications, Publishing 1 to 12 n/a n/a