AnswerThink, Hammer Technologies In Strategic Alliance To
Provide Quality Assurance Testing Services To Call Centers
AnswerThink Consulting Group, a
knowledge-based consulting and e-business technology implementation company, and Hammer Technologies, a leading provider of computer
telephony testing solutions for mission-critical call center applications, announced a
strategic alliance. Through this alliance, AnswerThink and Hammer Technologies will help
customers effectively deploy technology-enabled business solutions leveraging Hammer's
sophisticated testing products.
AnswerThink's Electronic Commerce|solutions practice will provide custom application
development, systems integration, strategic technology planning, and other consulting
services to companies requiring functionality testing, load (stress) testing, and ongoing
systems monitoring capabilities.
"Today's call center relies on an increasingly complex set of network, system, and
application elements which must work flawlessly together," said David Flaxman,
Managing Director of AnswerThink's Electronic Commerce solutions practice. "Thorough
testing prior to the deployment of new and modified call centers is essential. Hammer's
unique automated test systems combined with AnswerThink's success in readying call centers
assures customers that everything is working properly before taking the first customer
Hammer's automated CTI test systems replace manual testing processes and allow call
centers to generate hundreds or thousands of test calls that duplicate real world
conditions. The use of Hammer test systems before new call center systems and applications
go "live" helps to quickly and reliably find hidden bugs and other problems. The
result is faster call center deployments with higher quality and greater reliability.
"AnswerThink and Hammer share a commitment to helping modern call centers achieve
the highest levels of reliability and performance in their telecommunications networks and
systems," said Bill Schymik, General Manager of Hammer's Call Center Business Unit.
"This alliance will make it easier for call centers to take advantage of Hammer's
automated test systems and AnswerThink's expertise in quickly and efficiently deploying
high payback business solutions."
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