The Los Angeles Times has selected Attachmate myEXTRA!
Smart Connectors for 3270 to support its 24/7 online subscriber
self-service Web site,
www.myaccount.latimes.com. Attachmate (www.attachmate.com)
is an all-mainframe connectivity provider (since 1982), with technology
and services for worldwide enterprises to leverage valuable mainframe
The L.A. newspaper�s Web site, online since April 1996, gives
subscribers the convenience of an Internet-based account management
system and enables them to update billing and delivery addresses,
request replacement copies, vacation stop/start dates, as well as
allowing subscribers to review billing and payment history. The site can
process up to 24 transactions per second. Additionally, the online
service reduces the call volume into the newspaper�s customer service
center, helping to lower call center operating costs.
In developing the Web site, The Times faced the task of figuring
out how to make mainframe data �self-service� while keeping the host
secure and creating reusable services to meet future development goals
without changing host code or reinventing the wheel.
Attachmate Smart Connectors were used to integrate legacy applications
residing on The Times' IBM (news
quote) OS/390 mainframe, thereby providing an easy-to-use tool for
capturing transactions as callable services for reuse in application
development on the BEA WebLogic platform. This allowed the daily to
develop a service-oriented architecture.
Online 24/7 self-service is essential for subscribers. The Web
application handles subscriber requests in real-time and scales to
accommodate high traffic levels without sacrificing security, according
to Anne Turner, senior project manager for circulation systems.
Smart Connectors are being deemed as ideal for enterprises with diverse
hardware and software environments because organizations can easily
extend their investments in valuable legacy systems to the Web,
ultimately benefiting customers.
David Butcher is the assistant editor for
Customer Inter@ction Solutions
reprints of this article by calling (800) 290-5460 or buy them directly
online at www.reprintbuyer.com.
Respond to this
article in our forums!