Next-Gen Cloud Contact Centers For Dummies, RingCentral Special Edition, consists of six chapters that explore the following:• The evolution of the contact center, different use cases, and• The benefits of a next-gen cloud contact center • The changing world of work, communication, and collaboration • Next-gen cloud contact center technologies • The value of analytics for your contact center • How to get started with a next-gen cloud contact center• Key takeaways of your next-gen cloud contact center