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How to Create Effortless Service Experiences in the Field

SAP


Abstract:

Research shows that the amount of effort customers have to put into getting things done is the top factor in fueling customer loyalty – or disloyalty.

So it’s critical that your field service provides an effortless experience for customers. They won’t put up with long wait times or unprepared service technicians. Service needs to be fast, convenient, and reliable.

Download our new paper for a three-step approach to creating perfect service moments that drive business growth. You’ll discover:

• How to manage your customers’ experiences by understanding their needs

• Why effortless customer service is essential to increasing revenue and improving profitability

• How to act on insight gathered in order to deliver superior customer service.


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